Assistant Branch Manager
About The Position
Assists the Branch Manager in performing a broad variety of customer service and sales activities and also supports lending activities to promote branch growth. Provides assistance to the Branch Manager in mentoring, developing, and supervising all branch staff. Actively participates in achieving sales and service goals and in maintaining operational excellence. Assists in securing and strengthening customer relationships including outbound calls, customer profiling activities, and reviewing customer needs. Supports the consumer and small business loan process. The Assistant Branch Manager assumes a management role in the Branch Manager’s absence.
Requirements
- High school diploma or equivalent
- Minimum 3 years’ sales and service experience in a retail or financial services business
- Supervisory experience
- Good interpersonal communication skills
- Knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services
- Proficient in Microsoft Office programs
- Strong written and verbal communication skills
- Ability to adapt to change
- Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
- Must be able to pass a criminal background & credit check.
Nice To Haves
- Bachelor’s degree preferred
- Consumer/residential lending experience preferred
- Background in financial operating policies and procedures, banking regulations (state and federal), employee development and public relations preferred
Responsibilities
- Assists branch manager with overall operations in the Loan Support, Teller and CSR areas
- Cross-trained in order to assist by operating a Teller window during heavy customer periods or staffing shortages as well as filling in as a CSR
- Assists the Head Teller in compiling monthly reports on Teller Transactions and Teller Over and Short Reports and quarterly self-assessments
- Assists in interviewing consumer and small business loan applicants and complete loan application process as needed
- Stays abreast of all training including regulations as it applies to the lending and deposit areas as well as branch operations
- Generates new relationships/new accounts, actively cross selling bank products and services through outbound calling
- Updates and monitors sales activities using 360 View
- Maintains and stays abreast of security policies and procedures
- Assists with attaining internal performance objectives for branch sales, deposit & loan growth, and quality of audit reports
- Motivates, trains and coach employees to achieve branch goals. Assists with work schedules, employee performance reviews and when required, disciplines subordinates
- Represents the financial institution to the community in activities which may include civic duties and outside business development calling
- NMLS # initial registration and annual renewal is required for this role. This process includes fingerprinting and background checks.
Benefits
- Equal Opportunity Employer
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
