Assistant Branch Manager - Workers Compensation
About The Position
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.
Requirements
- High school diploma and 12 years related claim experience required.
- At least 3 of supervisor experience required.
- Appropriately licensed and/or certified in all states in which claims are being handled.
- Knowledge of all team member related functions.
- Requires exceptional analytical and problem solving skills.
- Ensures flawless and consistent execution of client service instructions and performance guarantees.
- Ability to actively review work of others via file reviews; identify mentoring opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Supervises their own team of adjusters plus some number of other supervisors based on individual branch needs.
- With minimal direction, actively drives adjuster hiring and training.
- Actively coordinates assigned adjusters workloads and performance, as well as that for assigned supervisors.
- Drives compliance and best practice reporting.
- Demonstrates a detailed understanding of corporate policies and procedures.
- Uses various metric driven tools such as FOCUS, the Managers Tool Kit and Scoreboard to evaluate performance and identify problem areas in advance of them becoming service issues.
- Takes ownership to resolve such issues.
- Defines team goals and communicates team goals.
- Motivates people to perform at the highest level.
- Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled.
- Communicates with clients, carriers and brokers in a professional, positive and proactive manner.
- Works collaboratively all internal departments.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Insurance Carriers and Related Activities
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
