Manager Workers Compensation

Walgreens•Deerfield, IL

About The Position

Job Summary Responsible for managing all aspects of Workers' Compensation claims including oversight of the 3rd party claims administrator, approving cost-effective claim settlements and medical management. Responsible for managing the Companywide Return to Work (RTW) program and coordinating same with other divisions within the Company. Suggests improvements to the Workers' Compensation claim program and suggests ways to eliminate claims and risks to management. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Requirements

Bachelor's Degree and at least 2 years of experience in all aspects of Workers' Compensation claims, or High School Diploma/GED and at least 5 years of experience in all aspects of Workers Compensation claims.
Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
At least 1 year of direct leadership, indirect leadership and/or cross- functional team leadership.
Willing to travel up to 15% of the time for business purposes (within state and out of state)

Nice To Haves

Bachelor's Degree and at least 5 years of experience in all aspects of Workers' Compensation claims, or High School Diploma/GED and at least 8 years of experience in all aspects of Workers Compensation claims.
Bachelor’s degree in finance, Business Administration, or Risk Management.
Associate in risk management (ARM) and at least 4 years of experience in all aspects of Workers' Compensation claims.
Experience with a large, multi-state company in the retail or healthcare sector that involves a significant number of Workers' Compensation claims with a large, self-insured retention.
Experience working with multi-state Workers' Compensation laws and self-insurance programs in certain states.

Responsibilities

Manages all aspects of Workers' Compensation claims including oversight of the 3rd party claims administrator including approving cost-effective claim settlements.
Manages the Companywide Return to Work (RTW) program and coordinating same with other divisions within the Company.
Maintains an awareness of Company operating procedures and practices to ensure that all aspects of the insurance program are in place in order to control, reduce or eliminate Company risks and exposures.
Reviews and evaluates the investigation, financial reserving and settlement of Workers' Compensation claims, including litigated claims.
Manages and monitors the work product of the 3rd party claims administrator, including claim reviews, to ensure cost-effective claims handling and settlements.
Identifies opportunities for Workers' Compensation program enhancements and cost reduction initiatives.
Communicates recommendations to management.
Mentors, coaches, and develops employees through orientation, training, establishment of objectives, communication of policies and rules, and constructive discipline; builds morale and motivation.

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