Urbana- Assistant Branch Manager & Plumbing Sales

Connor Co.•Urbana, IL

2h•Onsite

About The Position

Connor Co., a company rich in history, currently has an available Assistant Branch Manager & Inside Sales position in Urbana, IL. We seek a career-minded person looking for a long-term position with a great company. Candidates must be available to pass a pre-employment drug test and background check.

Requirements

Pass a pre-employment drug test and background check.
High School Diploma or its equivalent
Strong management or supervisory background
Plumbing experience (residential, commercial, industrial)
Ability to learn Eclipse software
Ability to perform assignments with minimal supervision and under tight deadlines
Critical thinker-using logic and reasoning to identify alternative solutions
Mathematical reasoning- ability to choose the correct method or formulas to solve the problem
Must be able to determine and prioritize workload
Must be very detail-oriented and focused for accuracy
Must have strong interpersonal communication skills
Must maintain a patient and professional attitude while managing a busy workload
Strong organizational skills required

Responsibilities

Develop and maintain strong relationships with employees and customers.
Meet with manufacturer representatives regularly.
Assist sales staff with developing and maintaining customer relations.
Assist sales staff with collections when needed.
Attend industry trade shows and product training.
Follow directions and work with corporate employees to reach company goals.
Supervise the training of new hires.
Follow, communicate, and enforce all employment policies.
Schedule work hours.
Oversee the direction of the branch staff to ensure effective utilization of personnel and identify career paths for qualified and interested candidates.
Contribute to the organization’s effectiveness by offering information and opinions as a member of the management team; integrating objectives with other functions.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications, establishing personal networks, participating in professional societies.
Maintain correct inventory levels at the branch by communicating with the purchasing department.
Read blueprints/schematics.
Accurately interpret customer needs and work with the customer and outside sales team to offer appropriate solutions to satisfy requirements.
Answer customers’ questions about products, prices, availability, product uses, and credit terms.
Arrange and direct delivery of products.
Assist outside salesman with quotes, orders, and submittals/O&M’s.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Emphasize product features based on customers’ needs and technical knowledge of product capabilities and limitations.
Enhance the organization's reputation by accepting ownership for accomplishing new and different requests.
Ensure timely order processing and confirmation of orders.
Enter sales orders into the Eclipse system and pick customer order tickets.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Follow up on estimates and bids submitted to customers.
Handle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories).
Identify prospective customers or develop territories by using business directories, following up on leads from existing clients, participating in organizations, and attending trade shows and conferences.
Manage assigned customer orders from origination to delivery.
Merchandise and stock products on displays and in self-service areas.
Monitor market conditions, product innovations, and competitors’ products, pricing, and sales.
Occasionally visit job sites to troubleshoot problems that can’t be resolved over the phone.
Participate in organizations, trade shows, and conferences.
Process warranty claims.
Provide Branch Manager with reports or additional tasks as requested.
Provide customers with product brochures or catalogs.
Provide information on the full range of products and programs offered by the company to the customer.
Provide post-sales follow-up as required.
Provide technical support, including monitoring shipping, delivery, and return status, as required.
Recommend products to customers based on customer’s needs and interests.
Serve customers by understanding and resolving or forwarding complaints.
Work with customers, outside sales, and internal/external suppliers to resolve issues as they arise.
Work with other departments to answer questions (i.e., factory, warranty, finance, etc.).
Perform other duties as requested.