Assistant Branch Manager/Personal Banker

S&T Bank • Pohatcong Township, NJ

24d • $36,438 - $80,850 • Onsite

About The Position

This role involves profiling customers to identify their financial service needs and making appropriate referrals to other business lines. The position is responsible for opening loan and deposit accounts and achieving individual sales goals, including loan and deposit production, as assigned by the Retail Leadership Team and/or Branch Manager. The Assistant Branch Manager/Personal Banker also provides support to the Branch Manager.

Requirements

• Requires a high school diploma or equivalent, plus specialized training or a two-year degree.
• Successful completion of PB requirements.
• Five to ten years of general business experience.
• Successful completion of the retail training program required.
• Completes NLMS requirements as part of the S.A.F.E. Act certification.
• Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act.
• This registration must be maintained annually in accordance with the S.A.F.E. Act.

Nice To Haves

• one to two years of supervisory experience preferred.

Responsibilities

• Completes Frontline, Platform Sales & RSS Operational training.
• Demonstrates product knowledge, sales aptitude, and service expectations.
• Assists in the supervisory responsibility for the efficient and effective operation of the branch customer service function.
• Creates a working environment focused on exceptional service and sales efforts.
• Coaches staff regarding sales expectations and achieving assigned goals.
• Completes Bank’s leader classes (STELLAR) and Leadership courses.
• Focuses on execution of sales conversations, note-taking in appropriate systems while profiling customers to determine and recommend appropriate loan and deposit products.
• Utilizes customer service/correspondence software to streamline and improve efficiency while conducting interviews with customers to determine financial needs.
• Follows up with customers by suggesting solutions that meet their stated and unstated needs.
• Prepares loan applications using LOS software and coordinates loan document preparation.
• Opens new deposit accounts and produces signature cards, certificates of deposit and other deposit documents.
• Uses sales skills, product knowledge, and knowledge of policies and procedures to suggest additional bank services and makes referrals to line of business as needed.
• Follows up on loans and deposit accounts opened and corrects deficiencies or document exceptions.
• Completes outbound campaign calls on new and existing customers to generate new business.
• Works with customers on loan inquiries, takes loan applications; utilizes decision power applications as customers’ needs dictate.
• Contributes to Branch goals and sales and service standards.
• Executes professional sales and service behaviors in alignment with the Bank’s purpose, values and core drivers.
• Maintains a good working relationship with bank employees in other departments.
• Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player.
• Completes NLMS requirements as part of the S.A.F.E. Act certification.
• Performs other duties as assigned, and as necessary to support the successful operation of the branch.

Benefits

• Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.
• For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree