Assistant Branch Manager/Personal Banker

S&T Bank • West Vincent Township, PA

31d • $36,438 - $80,850 • Onsite

About The Position

This role involves profiling customers to identify their financial service needs and referring them to appropriate business lines. The Assistant Branch Manager/Personal Banker is responsible for opening loan and deposit accounts and achieving individual sales goals, including loan and deposit production, as assigned by leadership. This position also provides support to the Branch Manager.

Requirements

• High school diploma or equivalent, plus specialized training or a two-year degree.
• Successful completion of PB requirements.
• Five to ten years of general business experience.
• Successful completion of the retail training program required.
• Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act.
• This registration must be maintained annually in accordance with the S.A.F.E. Act.

Nice To Haves

• One to two years of supervisory experience preferred.

Responsibilities

• Complete Frontline, Platform Sales & RSS Operational training.
• Demonstrate product knowledge, sales aptitude, and service expectations.
• Assist in the supervisory responsibility for the efficient and effective operation of the branch customer service function.
• Create a working environment focused on exceptional service and sales efforts.
• Coach staff regarding sales expectations and achieving assigned goals.
• Complete Bank’s leader classes (STELLAR) and other leadership courses.
• Execute sales conversations, note-taking in appropriate systems while profiling customers to determine and recommend appropriate loan and deposit products.
• Utilize customer service/correspondence software to streamline and improve efficiency.
• Conduct interviews with customers to determine financial needs.
• Follow up with customers by suggesting solutions that meet their stated and unstated needs.
• Prepare loan applications using LOS software and coordinate loan document preparation.
• Open new deposit accounts and produce signature cards, certificates of deposit and other deposit documents.
• Suggest additional bank services such as other loan accounts, deposit services, and insurance products.
• Make referrals to line of business as needed.
• Follow up on loans and deposit accounts opened and correct deficiencies or document exceptions.
• Complete outbound campaign calls on new and existing customers to generate new business.
• Work with customers on loan inquiries and take loan applications.
• Contribute to Branch goals and sales and service standards.
• Execute professional sales and service behaviors in alignment with the Bank’s purpose, values, and core drivers.
• Maintain a good working relationship with bank employees in other departments.
• Demonstrate strong interpersonal skills and the ability to work independently and as a team player.
• Complete NLMS requirements as part of the S.A.F.E. Act certification.
• Perform other duties as assigned to support the successful operation of the branch.

Benefits

• Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.
• For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree