Assistant Branch Manager II (City Center)

C&F Bank•Newport News, VA

2d•Onsite

About The Position

The Assistant Branch Manager partners with the Branch Manager to lead and manage a C&F retail branch and its teammates in achieving operational, service, and revenue objectives. The role executes C&F’s Focused on You brand and customer experience strategies, acquires new customer relationships through referrals, prospecting, and lead sources, and supports consumer and business lending, account growth, loan growth, and deposit growth. The position also includes occasional networking events and business development activities. The Assistant Branch Manager manages operational and credit-related risk, promotes the customer experience and digital banking services, develops and retains talent, and builds effective relationships with internal partners and community contacts. The role requires travel to Bank locations and business-related travel, including maintaining reliable independent transportation.

Requirements

High school diploma or GED required.
Two to three years of banking experience required.
Strong interpersonal, organizational, time-management, and communication skills, including business writing.
Ability to communicate effectively with people at all levels and from varied backgrounds.
Results-oriented and detail-oriented approach.
Proven ability to acquire new customers through prospecting, securing meetings, interviewing, and closing.
Ability to network, prospect, and lead effectively in the business community.
Ability to travel to all Bank locations, including subsidiaries, and provide reliable independent transportation for commuting and business travel.
Ability to perform extended periods of computer-monitor viewing, keyboarding, sitting, finger/hand/wrist motion, and standing or walking; occasional lifting, carrying, pushing, or pulling up to 20 pounds.

Nice To Haves

Bachelor’s degree, preferably in finance, banking, or a related field; equivalent combinations of education and experience may be considered.
One to two years of retail management experience; a combination of banking experience and completion of the Retail Management Program may be considered.
Knowledge of basic finance, operations, and relationship-driven business development.
Experience with consumer credit.
Small-business and/or consumer-credit skills, including balance-sheet and financial-statement analysis.

Responsibilities

Ensure individual and team knowledge and execution of operational policies and procedures.
Manage non-credit losses, teller differences, and out-of-balance situations; achieve at least a satisfactory rating on pre-audit reviews and formal internal audits; and own monthly operational activity processes (BICR).
Manage past-due loans and customer overdrafts to minimize loss exposure, and handle customer and Bank information in accordance with information-security policies.
Model C&F Customer Experience strategies to retain and deepen customer relationships, and coach direct reports on service, service recovery, relationship reviews, active site leadership, and risk management.
Use and understand digital banking services, educate customers and prospects about available options, support enrollment, and model these behaviors for direct reports.
Participate in civic organizations, networking groups, and volunteer activities as a leader in the business community.
Sponsor and lead promotional strategies and activities to achieve deposit, earning-asset, and fee-income growth goals.
Acquire new customer relationships through referrals, small-business prospecting, community networking, and Bank-sponsored events.
Partner with Recruiting to identify, acquire, develop, and retain talent, and minimize turnover among high-performing employees.
Coach and provide feedback to direct reports weekly and informally as needed; assess performance, identify root causes and development opportunities, and create action plans.
Oversee branch staff rotations and ensure team members maintain job knowledge and participate in transactions, sales, customer advising, and marketing activities.
Monitor daily behaviors and progress toward sales goals and branch metrics; foster collaboration and problem-solving.
Conduct timely annual performance assessments, develop Personal Goal Plans for direct reports, maintain talent-management and succession plans, and recognize top performers.
Build collaborative relationships with internal partners, including branch managers, operations, loan operations, retail administration, Human Resources, commercial teams, mortgage and wealth representatives, and Treasury Solutions.
Build relationships with community centers of influence, including small-business owners, real estate agents, charity leaders, builders, and independent legal and medical practices.
Coordinate the team schedule as designated by the manager.
Travel to Bank locations, including subsidiaries, and use personal transportation for commuting and business-related travel.