Assistant Branch Manager I

First Farmers & Merchants Bank • Columbia, TN

5d • Onsite

About The Position

To assist customers and potential customers with their banking needs; look for cross-sell opportunities and make appropriate referrals. The Assistant Branch Manager I will assist the Branch Manager in resolving customer problems and complaints, ensure staff follows bank policies and procedures, and coordinate scheduling. This role also involves training, directing, and evaluating employee performance, monitoring compliance with policies and regulations, and performing teller duties and managing vault cash as needed.

Requirements

• Three years to five years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Work involves extensive personal contact with others and is of a personal or sensitive nature.
• Motivating, influencing, and/or training others is key at this level.
• Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Must have good communication skills.
• 10-key calculator and computer keyboard skills required; must be accurate with numbers and names.

Responsibilities

• Assists customers with the opening and closing all account types; answers questions about products and services and resolves problems; helps customers with electronic funds transfers; provides expertise in internet banking products; responds to problems and directs customers to the appropriate person or team; identifies cross-sell opportunities and cross-sells products and services.
• Perform teller duties as needed.
• Assists in taking consumer loan applications, entering data in loan system and help with closings.
• Assists Branch Manager in resolving customer problems and complaints; ensures that staff follows bank policies and procedures and helps branch personnel with questions and issues; approves checks for cashing up to established limits; coordinates scheduling of vacations, sick days, etc. with all staff; makes monthly schedule to ensure branch is adequately staffed and work with the teller staffing coordinator to request relief needs.
• Trains, directs, and evaluates employee performance within the department; identifies performance problems and assists Branch Manager with corrective counseling with branch staff.
• Responsible for monitoring and ensuring the proper completion of the Branch Review Forms including communicating form updates to the branch staff when necessary.
• Responsible for and assists with the quarterly surprise cash audits (tellers, RBG, & ATM); perform teller duties and manage the vault and daily cash target requirements when needed.
• Monitors branch activities for compliance with established policy and regulations; takes action to resolve any non-compliant issues.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree