Assistant Branch Manager & Consumer Loan Officer
About The Position
Dirigo Federal Credit Union, headquartered in Lewiston, Maine, is a profitable, fast-growing community credit union. As a member-first, community-driven organization we provide personalized service that helps members pursue their financial goals. The Assistant Branch Manager & Consumer Loan Officer supports daily branch operations while participating in consumer lending. The role assists the Branch Manager with staff supervision, ensuring exceptional member service, and meeting branch performance goals. It also originates, processes, and closes consumer loans while maintaining strong compliance and risk-management standards.
Requirements
- Previous or transferrable experience in retail banking
- Prior lending experience
- Excellent communication, problem-solving, and interpersonal skills
- Ability to lead, motivate, and support a team
Nice To Haves
- supervisory experience is preferred
Responsibilities
- Help oversee daily branch operations, staff scheduling, and workflows
- Provide coaching, training, and performance feedback to branch employees
- Ensure consistent delivery of high-quality member service and operational excellence
- Serve as acting Branch Manager in their absence
- Meet with members to identify lending needs and recommend appropriate credit union products and personalized financial solutions
- Process consumer loans within assigned authority levels
- Prepare loan documentation, ensure regulatory compliance, and manage loan closings
- Resolve member concerns with professionalism, empathy, and accuracy
Benefits
- health, dental, and vision insurance
- retirement plans
- disability coverage
- HSA contributions for enrolled participants
- PTO beginning at 22 days
- 11 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
