Assistant Box Office Manager

Legends•Glendale, AZ

56d

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Managed by Legends Global, Desert Diamond Arena is the premier live entertainment venue of the Southwest, hosting world-class concerts, sporting events, and private experiences in the heart of the Westgate Entertainment District. Following a recent $42 million transformation, the arena continues to set the standard for innovation, premium hospitality, and guest experience. THE ROLE The Assistant Manager Box Office partners with the Manager Box Office to oversee box office operations and supporting ticketing functions and processes. The Assistant Manager Box Office will share the responsibility of maintaining strong working relationships between various promoters (internal and external), artist representatives, venue management, and staff members.

Requirements

Ability to work with minimal supervision
Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed
Must be able to speak, read, and write English
Must have professional attitude and appearance
High school diploma or general education degree (GED)
1 to 2 years related experience required
Or equivalent combination of education and experience
Experience in accounting and customer service essential
Excellent communication, problem solving and organizational skills required
Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
Knowledge of supervisory principles and practices
Ability to coordinate and schedule staff
Excellent good customer service and public relations skills
Demonstrated knowledge of ticket selling/box office operations
Ability to count money, make change accurately
Experience with spreadsheets and computerized ticket systems desirable.

Nice To Haves

Box office experience in a similar environment strongly preferred
Supervisory experience desired

Responsibilities

Hires and supervises part time box office personnel. Manages part time staff and ensures proper customer service practices in resolving customer (internal and external) issues and assuring courteous and respectful (including timely) service.
Staffs the box office to accommodate the promoter, walk-up sales, will call window, seating problems collection and patron inquiries.
Aid in event creation, management and in the coordination of ticket sales with promoters .
Assist with communication to the outlets and computer ticket company in the absence of the manger and keeps them properly informed about events and computer operations
Responsible for payroll processing, including but not limited to ensuring staff clock in/out, approving payroll and processing payroll according to deadlines
Other duties as assigned.

Benefits

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

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