Assistant Banking Center Manager

Origin Bank•Ruston, LA

17h•Onsite

About The Position

Assists Banking Center Manager in daily management and operation of the Banking Center; assumes Manager’s responsibilities in the absence of the Banking Center Manager; and exemplifies and encourages Core Values by performing the following. Word Duties and Responsibilities include the following. Manages the Banking Center in the absence of manager. Manages operational processes and controls to ensure the banking center maintains a high level of quality as it relates to customer information and compliance standards. Assists in the delivery of quality customer service through personal contact with customers and prospects and adherence to approved quality standards. Assures effective utilization of staff, objective performance evaluations, and operational/audit quality of all employees. Mentors or assigns qualified mentor for all new Retail Bankers assigned to Banking Center for training. Ensures compliance with Retail Banker Mentoring Program standards. Oversees the coordination of communications to staff regarding all operational issues in the absence of manager. Collaborates with manager to conduct sales meetings as needed. Meets Banking Center performance standards in areas such as operating loss control, banker’s levels of performance, Bank Secrecy Act, bank security, compliance with established policies and procedures and all other aspects of banking center operations. Supports and promotes sales and service activities of staff, including opening new accounts and operating a cash drawer/recycler if necessary. May perform duties of Loan Officer, Personal Banker, Relationship Banker or other operational positions. Supervisory Responsibilities May directly supervise one to ten employees of the Retail Staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include assisting with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Bachelor's degree (B. A.) from four-year college or university preferred, high school diploma or general education degree (GED) required
minimum two years bank retail experience
one year supervisory experience
Internal: minimum one to two years’ experience as a Retail Relationship Banker and/or Personal Banker Supervisor
new account training required
loan training preferred

Responsibilities

Manages the Banking Center in the absence of manager.
Manages operational processes and controls to ensure the banking center maintains a high level of quality as it relates to customer information and compliance standards.
Assists in the delivery of quality customer service through personal contact with customers and prospects and adherence to approved quality standards.
Assures effective utilization of staff, objective performance evaluations, and operational/audit quality of all employees.
Mentors or assigns qualified mentor for all new Retail Bankers assigned to Banking Center for training.
Ensures compliance with Retail Banker Mentoring Program standards.
Oversees the coordination of communications to staff regarding all operational issues in the absence of manager.
Collaborates with manager to conduct sales meetings as needed.
Meets Banking Center performance standards in areas such as operating loss control, banker’s levels of performance, Bank Secrecy Act, bank security, compliance with established policies and procedures and all other aspects of banking center operations.
Supports and promotes sales and service activities of staff, including opening new accounts and operating a cash drawer/recycler if necessary.
May perform duties of Loan Officer, Personal Banker, Relationship Banker or other operational positions.
May directly supervise one to ten employees of the Retail Staff.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities may include assisting with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems.