Assistant Banking Center Manager - Ocala West 200

Seacoast Bank•Ocala, FL

1d•Onsite

About The Position

If you're the type of leader who isn't afraid to roll up your sleeves, this role is for you. As an Assistant Banking Center Manager, you'll help drive branch performance, support team development, and create exceptional customer experiences. In our smaller branch setting, no two days look the same, and you'll have the opportunity to wear multiple hats, stepping in wherever needed to keep the team and branch running smoothly.

Requirements

High School Diploma or equivalent required.
College degree or 5+ years in retail sales and/or financial services experience required.
Proficient in all consumer lending products and maintain an active NMLS registration status.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
Able to proactively lead, manage, motivate, and coach associates to produce desired results.
2+ years Consumer Lending experience required.
Adhere to the highest legal and ethical standards applicable to our industry.
Familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles.
On time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Nice To Haves

2+ years Business Development experience preferred.
2+ years of previous supervisory experience preferred.

Responsibilities

Assess and coach branch team in conjunction with the Banking Center Manager while providing constructive feedback to increase overall effectiveness and ensure accountability.
Conduct regular coaching sessions in addition to BCM coaching.
Assist the BCM in all aspects of branch team regarding employment, training, scheduling, and associate relations.
Perform as primary liaison for complex, escalated situations.
Fulfill talent management accountabilities including succession planning, attracting, and retaining top talent, and continuously developing strong bench strength.
Develop trusting & cooperative working relationships with customers and associates.
Maintain a positive working environment by building team morale and providing ongoing recognition.
Create brand awareness at community, charitable and civic events as a bank ambassador.
Proactively seek continuing education opportunities to enhance leadership skills.
Be highly proficient and lead Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Consistent execution support of the Community Bank playbook to ensure overall success of the branch.
Foster and drive activities leading to opportunities for consumer loan growth.
Work with staff to foster true needs-based customer conversations through Relationship Builder coaching and observations.
Develop and maintain a mature Center of Influence (COI) base of community and business leaders, leveraging them to gain additional business through referrals.
Develop and maintain partnerships with internal line of business leaders.
Compile data and prepare various branch reports and other management reports as assigned.
Balance business needs with customer requests while managing potential risk to the bank.
Ensure branch adherence to AML/BSA requirements (Customer Identification Program, Account Opening Customer Due Diligence, ongoing profiling requirements, Enhanced Due Diligence, OFAC, Suspect Activity Form, etc.), operational procedures, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements; communicate any updates to associates.
Practice ethical sales behaviors in accordance with the Associate Code of Conduct and Sales Practices Policy, acting in the best interest of the customer when offering additional products and services.
Ensure all safety and security procedures are followed.
Serve as the primary branch security contact and business continuity leader.
Function in any capacity within the branch as needed up to and including Teller, Client Advisor and Branch Support Coordinator roles.
Assist customers with notary, signature guarantee and or medallion.
Responsible for KYC Memo and RFI accountabilities.
Adhere to Seacoast Bank’s Code of Conduct.
Source Treasury Management solutions and services and small business lending needs.
Maintain a comprehensive understanding of all consumer products and services with a strong emphasis on consumer lending.
Demonstrate an extensive knowledge of small business deposit and working knowledge of lending products and services.