Assistant Banking Center Manager - Metcalf

First Federal Bank of Kansas City • Overland Park, KS

3d • Onsite

About The Position

First Federal Bank of Kansas City is seeking an Assistant Banking Center Manager who is a natural leader and enjoys helping people while ensuring tasks are completed efficiently. In this role, you will support the Banking Center Manager by leading a team, fostering customer relationships, and maintaining smooth daily operations. This is a hands-on leadership position for individuals looking to make a community impact and advance their banking careers.

Requirements

• An Associate's degree, or equivalent work experience
• Minimum of 2 - 5 years of experience in retail banking, financial services, sales, or banking center operations
• Strong skills in leadership, coaching, customer relationships management, operational management, and business development.
• Knowledge of consumer and business banking products and services
• Digital banking and technology proficiency
• Strong communication, problem-solving, and decision-making skills
• Operational, compliance, and risk management knowledge
• Proficiency with banking systems and Microsoft Office

Nice To Haves

• Previous leadership or supervisory experience
• A track record of coaching others towards success
• A genuine passion for community banking and customer relationships

Responsibilities

• Support the development of the banking center team by assisting the Banking Center Manager in leading, coaching, and motivating Senior Universal and Universal Bankers.
• Reinforce service standards and help each team member achieve their goals.
• Drive business development and deepen customer relationships by understanding financial needs, recommending solutions, and supporting sales campaigns and referral efforts.
• Deliver a standout customer experience to build loyalty and trust.
• Assist with staffing, scheduling, workflow management, operational approvals, balancing oversight, and daily operational administration.
• Ensure compliance with all applicable banking laws and regulations, including the Bank Secrecy Act, USA PATRIOT Act, anti-money laundering laws, and federal consumer protection legislation.
• Serve as the go-to leader for banking center operations, decisions, and team direction when the Banking Center Manager is unavailable.
• Represent the bank professionally in the community and support community engagement initiatives.

Benefits

• Boundless opportunities for growth – whether it’s personal or professional development to reach your career goals
• Company events to strengthen your connections
• Volunteer work to champion our community partners

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree