Assistant Banking Center Manager - Wooster Downtown
About The Position
The Commercial & Savings Bank (CSB) is seeking an Assistant Banking Center Manager for its Wooster Downtown Banking Center in Wooster, Ohio. This full-time, on-site position involves providing exceptional customer service, completing transactions, growing customer portfolios, and strengthening community relations. The role also includes managing the day-to-day operations, service, and sales efforts of the banking center, offering a full range of banking services. The Assistant Banking Center Manager will perform these duties personally or through staff members, ensuring operational soundness and adherence to CSB policies and procedures.
Requirements
- High school diploma or General Education Degree (GED) is required.
- A minimum of three years of experience in retail banking is required.
Nice To Haves
- A four-year, business-related degree is preferred.
Responsibilities
- Serve customers in a professional and caring manner, adhering to CSB Customer Service & Retail Ready! Standards.
- Maintain professional standards of dress and conduct.
- Build rapport with customers by asking quality questions to help meet their needs.
- Demonstrate commitment to CSB’s vision, mission, and core values.
- Ensure banking center is operationally sound and complies with CSB policies and procedures.
- Understand and explain features and benefits of all banking center products and services.
- Operate banking center within established customer service standards.
- Assist banking center personnel in resolving difficult transactions and/or sensitive customer relation problems.
- Conduct monthly audits of CSR drawers and the banking center vault and report findings.
- Complete customer transactions and establish new deposit accounts.
- Assist with opening and closing the banking center.
- Assist or conduct regularly scheduled staff meetings.
- Oversee banking center personnel, including scheduling and approving days off.
- Assist and/or conduct composition and delivery of performance reviews.
- Distribute disciplinary action as needed.
- Provide mentoring, encouragement, and support to staff members.
- Support the Banking Center Manager in achieving banking center goals.
- Establish and execute a calling program to meet or exceed growth goals.
- Contact customers, businesses, community, and civic organizations to promote goodwill and generate new business.
- Work with existing customers to expand relationships and grow business.
- Encourage and coach staff to participate in meeting Service and Scorecard goals.
- Provide customer referrals to bank personnel.
- Work collaboratively with CSB business partners including Consumer and Commercial Lenders, Cash Management, and Wealth Management.
- Project a positive image of CSB within the community through involvement in local organizations.
- Manage all consumer, non-mortgage lending activities, including examining, evaluating, and processing consumer loan applications, approving or rejecting loans within specified limits, and conducting loan closings.
Benefits
- Competitive base wage
- Incentive compensation and profit sharing
- Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance
- Paid time off for vacation, illness, bereavement, and jury duty
- 401(k) with an employer match and on-site advisers
- Employee Assistant Program (EAP) with free access to mental health resources
- Comprehensive wellness program with financial incentives
- Training and professional development opportunities
- Paid holidays available immediately upon hire
- Volunteerism opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
