Assistant BankCentre Leader-Lemay
About The Position
The Assistant BankCentre Leader (ABCL) is responsible for overseeing the daily operations of the BankCentre, supervising the Retail Team to ensure compliance and accuracy while providing excellent customer service. The ABCL will mentor the Retail team to encourage self-starters and accountability, assist in establishing key initiatives and develop tactics to achieve bank-wide goals, and make decisions relating to Bank Policies and Procedures that minimize risk while ensuring customer satisfaction. The ABCL will model relationship building, provide positive reinforcement to branch staff, and contribute to the branch’s overall growth and attainment of its deposit and loan goals. The ABCL will also provide a work environment that is conducive to self-improvement, increased productivity, and growth.
Requirements
- Associates degree in business preferred
- 3 years banking experience required
- Basic math and computer skills
- Cash-handling experience
- Excellent communication, customer service, and time management skills
- Ability to pass a background check
- Strong dedication to accuracy and efficiency
Responsibilities
- Oversee the daily operations of the BankCentre.
- Supervise Retail Team to ensure compliance and accuracy while providing excellent customer service.
- Mentor Retail team in such a way as to encourage self-starters and accountability.
- Assist in establishing key initiatives and develop tactics to achieve bank wide goals.
- Make decision relating to Bank Policies and Procedures that minimize risk while ensuring customer satisfaction.
- Model relationship building and provide positive reinforcement to branch staff.
- Contribute to the branch’s overall growth and attainment of its deposit and loan goals.
- Provide a work environment that is conducive to self-improvement, increased productivity, and growth.
- Manage BankCentre and Employees.
- Develop new sales tactics and ideas in order to achieve initiatives and goals in accordance with Bank strategic plan.
- Monitor and track weekly/monthly/annual goals for each team member.
- Conduct daily/weekly meetings to update team members with any new product/procedure information and to ensure that any concerns or issues have been addressed.
- Coach and develop team members for career path.
- Make recommendations for the development of processes and procedures.
- Assist BCL I in the measurement and monitoring of income and expense in alignment with budget goals.
- Monitor and complete reports as necessary for effective management of team.
- Develop business to meet BankCentre deposit and loan goals.
- Assist in overall effective operation of the BankCentre location.
- Observe and prioritize daily work to ensure accuracy.
- Ensure team members understand and adhere to bank policies and procedures.
- Perform Audit & Compliance functions as necessary.
- Make recommendations on staffing needs.
- Perform Complete Banker and Service Associate Functions as needed.
- Resolution of customer inquiries and complaints.
- Communicate with and respond to customers in person, by phone, mail, or email.
- Develop a comprehensive knowledge of company services, products, and operations.
- Research information needed to answer customers’ questions and concerns.
- Resolve difficulties with dissatisfied customers and make quick decisions about the legitimacy of complaints.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
