Assistant Bank Manager - Dual Locations (45109)

Landmark National Bank•Lawrence, KS

23d•Onsite

About The Position

Landmark National Bank is seeking an Assistant Bank Manager to join their team. This role focuses on leading and managing a retail banking team, fostering a positive culture, and contributing to the success of customers and the community. The Assistant Bank Manager will model exceptional customer service, possess a strong knowledge of bank products and services, and build relationships with customers and team members. They will also be responsible for the efficient and compliant daily operations of the retail team, including supervision, training, and development of associates.

Requirements

Bachelor’s Degree in Business or related field, or equivalent work experience
Maintain a high degree of discretion and confidentiality
Demonstrated leadership skills
Able to exercise sound business judgement
Strong planning and organizational skills
Advanced communication and customer service skills
Advanced level of understanding of basic personal computer programs (Internet, Word, Excel, and Outlook)

Nice To Haves

Supervisory and management experience, preferred

Responsibilities

Assist in leading and managing a team that consistently delivers the Landmark National Bank commitment.
Model exceptional customer service and apply a high level of knowledge of all bank products and services to support associates in meeting current and prospective customer needs.
Build and maintain relationships with new and existing customers.
Ensure efficient, safe, and confidential service to customers and enforce all compliance requirements and procedures.
Model Landmark National Bank core values.
Supervise, train, coach, and develop team to advance individual, team, and bank success.
Coordinate daily operations of the retail team to ensure adequate staffing, efficient operations, and responsive customer service.
Provide essential review and recommendations to improve retail operations.
Provide excellent customer service by modeling the Landmark National Bank commitment, including training, coaching, and developing your team in assessing and addressing customer needs.
Advance customer and bank success by utilizing a high level of knowledge of all bank products and services to support your team in connecting current and prospective customers to Landmark National Bank products and services.
Build and maintain relationships with all customers, your team, and community partners.
Coordinate the daily operations of the retail team, including scheduling, resolving procedural and processing issues, and addressing elevated customer questions and concerns.
Ensure compliance with internal controls, operational procedures, and risk management policies, including regular audits.
Evaluate current practices, procedures, operations, and equipment for areas of improvement, recommending changes, and implementing changes when approved.
Accountable for maintaining and balancing proper cash drawer levels and vault balancing.
Supervise, train, coach, and develop your team of associates, including utilizing the Quarterly Job Progress Plan and other performance development processes and reviews.
Manage your own professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance.
Responsible for performance counseling, including making and recommending disciplinary action decisions.
Assist manager in utilizing prescribed hiring process to select team members.
Engage in Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, Weekly Rally Meetings, and Celebration events.
Represent the bank well in the community.
Perform other duties and projects as assigned.
Adhere to bank policies and procedures.