Assistant/Associate Director -- Facilities & Operations

College of the Holy Cross•Worcester, MA

13d•Onsite

About The Position

The Assistant Director - Facilities and Operations position is an integral part of the Athletic Staff, overseeing facility management and daily operations of selected facilities, including but not limited to the ice rink. This position reports to the Assistant Director of Athletics for Facilities & Operations. The role involves ensuring facility maintenance, managing event operations, coordinating student and part-time staff, overseeing rentals, and assisting with championship events. It also requires establishing best practices, acting as a liaison between departments, supporting operational budgets, and developing innovative solutions. The position includes staff oversight, hiring, training, and managing direct reports, as well as ensuring clear communication aligned with the College's mission.

Requirements

Bachelor’s degree
Minimum of 1-3 years of experience with athletic event/facility management/operations
Demonstrated knowledge of NCAA rules and regulations
Demonstrated ability to identify and resolve problems efficiently, effectively and independently
Ability to multitask , detail oriented and ability to work with diverse group of staff members
Strong customer service with the ability to troubleshoot and handle pressure situations
Ability to thrive in a diverse, fast paced student athlete service driven environment in a collegiate setting
Willing to work nights, weekends and holidays

Nice To Haves

Master’s degree in related field
Previous Division I intercollegiate athletic experience in event and facility management
Minimum of 2 – 4 years of experience with ice rink management and operations
Basic knowledge of Zamboni preventive maintenance and operation
Past experience maintaining a quality ice surface

Responsibilities

Facility Maintenance, particularly maintenance of ice rink surface, boards, glass system and equipment.
Event Operations, including Event and Crowd Management, Venue set-up and breakdown, Coordination of visiting teams and officials, and Implementing emergency plans and procedures
Student worker scheduling
Part time employee scheduling
Overseeing all outside athletic rentals of assigned spaces
Assist in the coordination and execution of conference and NCAA championships
Establish best practices procedures to coordinate and facilitate total customer satisfaction for the constituents the department supports.
Institute administrative procedures which facilitate the work of the staff and provide a service-oriented structure for those served
Works effectively as a liaison between various departments to ensure that services, quality and costs are balanced.
Supports the preparation and maintenance of the departmental operational budgets in accordance with procedures and uphold accountability for operating within approved budget limits.
Conceive, develop, and implement innovative and creative solutions leading to continuously improved processes.
Provide a means for frequent and on-going feedback to the department on the effectiveness of the constituents served.
Oversee all staff including scheduling, hiring and training staff.
Recruit, hire, train and manage direct reports that may consist of interns, volunteers and students.
Complete appropriate communications to ensure goals, objectives and expectations are communicated and completed in alignment with the overall College mission, division and department.
Other duties as assigned by the Assistant Director of Athletics - Facilities & Operations