Bagdad Theater & Pub AAM

McMenamins•Portland, OR

5d•Onsite

About The Position

McMenamins Bagdad Theater & Pub is hiring an Assistant-Assistant Manager (AAM). McMenamins is a family-owned company operating in Oregon and Washington, known for its handcrafted beverages (beer, wine, cider, spirits, coffee) and pub fare. Their locations vary from neighborhood pubs to historic hotels, with a focus on community, art, history, music, food, drink, and fun. McMenamins offers both seasonal and long-term career opportunities and values Diversity, Equity, and Inclusion. The AAM's primary role is to assist the Pub Manager in all pub operations. This includes performing non-management duties, handling opening and closing procedures, and acting as the host to ensure smooth shift operations. The AAM will also work both indoors and outdoors seasonally, with a strong emphasis on maintaining excellent customer relations. Additional duties involve assigning sections to servers, serving guests, taking food and beverage orders, delivering products, collecting payments, cashiering, using a point-of-sale system, setting up and breaking down service areas, regulating labor, overseeing side work, performing cleaning duties, and training staff. Administrative tasks as assigned by the manager are also part of the role. The AAM must effectively handle personnel and customer service issues, provide excellent customer service to meet needs and requests, and troubleshoot problems during shifts, reporting any issues to the Head Manager and District Manager. This position can be physically demanding and requires the ability to multitask in a fast-paced, deadline-oriented environment. The AAM must be able to work both independently and as part of a team.

Requirements

Obtain and maintain current food handlers and OLCC liquor license
21+ years
Excellent knowledge of wine, ales and spirits is required
Available to work FT with a flexible schedule including days, evenings, weekends, and holidays

Nice To Haves

Previous supervisory experience is preferred but not required

Responsibilities

Assist in all pub operations under the guidance and direction of the Pub Manager.
Perform responsibilities of non-management positions.
Perform all opening and closing duties of the Pub.
Act as the host and oversee the smooth and effective running of the shift.
Work outside on a seasonal basis as well as indoors.
Maintain and provide excellent customer relations with all customers.
Assign sections to servers.
Serve guests and tables in assigned sections by taking food and beverage orders.
Deliver products in a timely manner.
Collect payment.
Cashiering.
Work on a point of sale computer system.
Set-up, maintain, and breakdown service and work areas so that they are well stocked and organized for efficient and safe service.
Regulate labor.
Oversee side work.
Perform cleaning duties.
Train staff.
Perform administrative duties as assigned by manager.
Effectively deal with personnel and customer service issues as they arise.
Provide appropriate service to the customer to meet their needs and requests whenever possible to assure customer satisfaction.
Help solve and troubleshoot any problems that come up during the course of a shift.
Report any issues to the Head Manager and District Manager.

Benefits

Perks and employee discounts: $45 hotel rooms, 40% off bottles of wine, access to concerts.
Happy Hour beverage pricing all day
40% off McMenamins apparel & spa services
Shift food credits
Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
401(K)plan with employer contribution to eligible employees
Paid Time Off (PTO)
Neighborhood pubs and hotels with opportunities to work at other locations like our winery or concerts
Belief in a work life balance
Be part of a fun team and having a positive work environment
Multiple career path opportunities