JFK Assistant Airport Manager- ACES Program

Block by Block • New York, NY

8d

About The Position

Job Summary: Responsible for assisting the Airport Manager in all facets of
program at the local level.

ESSENTIAL FUNCTIONS

APPLICATION OF OPERATING MODEL -- Apply Block by Block standard concepts,
processes, practices and policies to daily operations to address local needs
and concerns. This means please, use common sense and make it happen. We have
it all figured out, just stick with the program, use your skills and common
sense, treat people the way you'd like to be treated and you'll succeed.
OPERATIONAL OVERSIGHT -- Responsible for daily guidance and direction of
airport customer service operations. Develops a custom deployment plan to
maximize visibility and effectiveness of resources (personnel and equipment).
Evaluates daily needs and adjusts the standard deployment plan to meet the
daily needs of the airport. Weather and other events will cause changes to
deployment and staffing. Changing to staffing will require changes to
supervision and training.
HUMAN RESOURCES -- Recruits, selects potential candidates for hire. Trains,
coaches and mentors selected staff to create a cohesive team of employees to
represent PANYNJ. Source, recruit, follow outlined procedures to identify the
best candidates and train them to be caring and hospitable.
QUALITY ASSURANCE - Ensures service expectations are being met through
regular contact with customer; evaluates quality of services through
measuring individual employee performances compared to expectations and
overall program performance, adjusting as necessary.
CUSTOMER RELATIONS -- Actively engages customer representative and
stakeholders to discuss local airport issues and to set a course for
continual program evolution. Implements new local strategies to continually
improve service delivery.
REPORTING -- Uses a combination of standard Block by Block reporting
processes combined with processes developed specifically to update
stakeholders on accomplishments and program effectiveness. Must be able to
provide written reports of accomplishments and tasks completed. Must be able
to provide direction and counsel to team members and report concerns to
Airport Manager.
HANDS ON -- The Airport Assistant Manager is an important element of the
programs visibility and is expected to be a working supervisor to actively
participate in daily customer service duties.
FRONT LINE LEADERSHIP - Responsible to manage shift duties of the ACES while
ensuring compliance to all Block by Block standards, procedures, and
policies.
PROFESSIONALISM - Must maintain a positive, professional environment in full
compliance with applicable laws, regulations, policies, procedures and
overall Block by Block standards of expected professionalism.

Reasonable accommodations may be made to enable individuals with disabilities to
perform essential functions.

Requirements

• Must have the physical capacity to walk continuously during an eight-hour shift, with normal breaks (two fifteen minutes, and one thirty-minute meal break)
• Must be able to work outdoors in all conditions with provided inclement weather gear
• Must be able to speak, read, and write the English language in order to create basic reports
• Must be proficient in computer usage and in Microsoft Office products

Responsibilities

• Assisting the Airport Manager in all facets of program at the local level
• Apply Block by Block standard concepts, processes, practices and policies to daily operations to address local needs and concerns
• Daily guidance and direction of airport customer service operations
• Develops a custom deployment plan to maximize visibility and effectiveness of resources (personnel and equipment)
• Evaluates daily needs and adjusts the standard deployment plan to meet the daily needs of the airport
• Recruits, selects potential candidates for hire
• Trains, coaches and mentors selected staff to create a cohesive team of employees to represent PANYNJ
• Ensures service expectations are being met through regular contact with customer
• Evaluates quality of services through measuring individual employee performances compared to expectations and overall program performance, adjusting as necessary
• Actively engages customer representative and stakeholders to discuss local airport issues and to set a course for continual program evolution
• Implements new local strategies to continually improve service delivery
• Uses a combination of standard Block by Block reporting processes combined with processes developed specifically to update stakeholders on accomplishments and program effectiveness
• Provide written reports of accomplishments and tasks completed
• Provide direction and counsel to team members and report concerns to Airport Manager
• Actively participate in daily customer service duties
• Manage shift duties of the ACES while ensuring compliance to all Block by Block standards, procedures, and policies
• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block standards of expected professionalism

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed