Assistant, Administrative

Definity Insurance Company • Calgary, AB

8d • Onsite

About The Position

Reporting to the Administration Leader, this admin assistant plays a key role in ensuring the smooth day‑to‑day functioning of branch office operations while providing hands-on IT and technical support. This role blends technical PC support with administrative and facility-related responsibilities and serves as a critical point of contact for employees, vendors, Corporate Services, and IT partners. The ideal candidate is service-oriented, highly organized, comfortable working in a fast-paced office environment, and able to balance hands-on technical work with administrative and operational support.

Requirements

• College diploma or degree in Business Administration, IT, Facility Management, or a related field
• 3–5 years of experience in PC support, office administration, or a similar role
• Strong technical knowledge of Windows OS and Microsoft Office Suite
• Proven ability to manage multiple priorities with attention to detail
• Strong troubleshooting, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills
• Professional, courteous, and discreet when handling confidential information
• Ability to remain calm, flexible, and service-focused in a busy environment

Nice To Haves

• Experience using ticketing systems (e.g., ServiceNow) is an asset
• Underwriting or insurance industry experience is an asset (but not required)

Responsibilities

• Act as the first point of contact for IT-related inquiries and incidents
• Troubleshoot and resolve hardware, software, and mobile device issues (desktops, laptops, conference equipment, phones)
• Liaise with Service Desk and second-tier IT support to resolve complex issues
• Install, configure, maintain, and reimage laptops and peripherals
• Manage ServiceNow tickets, asset records, and inventory accurately
• Coordinate computer lease rollovers, equipment moves, replacements, and recycling
• Maintain documentation, procedures, and user guides
• Manage daily office operations across assigned locations
• Conduct regular office walk-throughs; escalate issues to building management or facilities
• Coordinate office maintenance, repairs, and equipment servicing
• Support onboarding and offboarding processes across departments
• Issue equipment, record asset details, and arrange system access
• Be able to travel between the two offices in Calgary
• Fire Safety warden
• Ensuring the office space is always maintained
• Be available to work in the office 5 days a week

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees