Assistant, Administrative
About The Position
Reporting to the Administration Leader, this admin assistant plays a key role in ensuring the smooth day-to-day functioning of branch office operations while providing hands-on IT and technical support. This role blends technical PC support with administrative and facility-related responsibilities and serves as a critical point of contact for employees, vendors, Corporate Services, and IT partners. The ideal candidate is service-oriented, highly organized, comfortable working in a fast-paced office environment, and able to balance hands-on technical work with administrative and operational support. This position is a full-time, in-office role and requires attendance in the office five days per week.
Requirements
- College diploma or degree in Business Administration, IT, Facility Management, or a related field
- Experience with PC support, office administration, or a similar role
- Strong technical knowledge of Windows OS and Microsoft Office Suite
- Proven ability to manage multiple priorities with attention to detail
- Strong troubleshooting, problem-solving, and decision-making skills
- Excellent communication and interpersonal skills
- Professional, courteous, and discreet when handling confidential information
- Ability to remain calm, flexible, and service-focused in a busy environment
Nice To Haves
- Experience using ticketing systems (e.g., ServiceNow) is an asset
- Underwriting or insurance industry experience is an asset (but not required)
Responsibilities
- Manage daily office operations across assigned locations
- Conduct regular office walk-throughs; escalate issues to building management or facilities
- Coordinate office maintenance, repairs, and equipment servicing
- Maintain shared office equipment (printers, photocopiers, AV equipment)
- Manage access cards, parking, and building access requests
- Act as the site point person for building maintenance, LERP, and one-off office needs
- Act as the first point of contact for IT-related inquiries and incidents
- Troubleshoot and resolve hardware, software, and mobile device issues (desktops, laptops, conference equipment, phones)
- Liaise with Service Desk and second-tier IT support to resolve complex issues
- Manage ServiceNow tickets, asset records, and inventory accurately
- Support onboarding and offboarding processes across departments
- Issue equipment, record asset details, and arrange system access
- Send welcome communications and update staff, inventory, and access lists
- Coordinate lease returns and device refreshes
Benefits
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
