Assistant Account Manager - Parking

Pilgrim Parking • Boston, MA

1d • Onsite

About The Position

Propark Mobility is seeking an Assistant Account Manager to join their team. This full-time position involves supervising and managing frontline associates, handling customer complaints and operational issues, and acting as a liaison between customers, staff, and management. The role also includes assisting with training, fleet upkeep, administrative duties, facility monitoring, damage claim processing, cash handling, schedule review, payroll submission, and ensuring policy compliance. The Assistant Account Manager may also be required to fill in for frontline associates or the Account Manager during absences or on specific shifts/weekends, and prepare reports and conduct special projects.

Requirements

• Must have held a valid driver's license for 2 years minimum.
• Supervisory experience in the parking, customer service, and/or hospitality industries.
• Organized, honest and thoughtful.
• Trustworthy, loyal and dependable.
• Self-sufficient, resourceful and decisive.
• Flexible schedule meaning that the position may require working weekends and holidays.
• Impeccable conversational and written communication skills.
• Exceptional way with people and brings extraordinary results.

Nice To Haves

• Prior parking experience preferred.
• Previous parking industry experience, with a hospitality focus also being a top asset.
• Progressive supervisory experience with front-line team oversight.
• Some experience with scheduling and payroll is a plus.

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.

Benefits

• Free Parking!
• Flexible scheduling
• Paid Holidays
• Wellness programs
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• Paid vacation (FT Employees)
• Extra day-off on your birthday (FT Employees)
• Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k (FT Employees)
• Seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed