Assistant Account Manager

PUBLICIS GROUPE•Boston, MA

53d•$57,090 - $68,530

About The Position

We are looking to hire an Associate Account Manager on our Customer Success team to help manage our growing portfolio of clients. As an Associate Account Manager you will be responsible for supporting and developing our growing branded customer base. You will engage with a rapidly expanding portfolio of CPG brands, and you will be one of their trusted points of contact.

Requirements

2-3 years of relevant account management/customer success experience with proven track record of high client satisfaction
Experience with supporting a SaaS based solution, ideally with an analytical focus, preferred
Strong analytical skills and ability to use data to help clients make informed decisions
Must demonstrate excellent communication (written and oral) and active listening skills
Outstanding organizational skills, attention to detail and ability to multitask to effectively prioritize and manage workflow
Strong interpersonal skills and experience working with remote team members
Strong competitive drive & goal driven - should have strong desire to exceed expectations
Self-starter and highly motivated; ability to quickly "think on your feet"

Nice To Haves

eCommerce, CPG, and/or supplier-side experience is a plus

Responsibilities

Help our clients derive significant value from the Profitero tool, through deep understanding of how to leverage eCommerce data and expert knowledge of the application, leading to high satisfaction and uncontested renewals
Serve as the customer's main point of contact (or secondary POC for larger accounts), being able to respond to immediate questions or pull in SME's to solve more complex topics
Become a trusted advisor to clients, sharing thought leadership and best practices highlighting optimal ways of utilizing our data and platform
Own day-to-day account activities, such as responding to client emails and ad-hoc requests, ensuring data accuracy, submitting support tickets, training users, preparing meeting materials (i.e., bi-weekly touchpoints and QPR decks), etc.
Support day-to-day activities of Account Managers and/or Senior Account Managers on larger, enterprise sized accounts
Support or own (depending on size of account) upsell and renewal process
As a product expert and client representative, you will provide feedback and guidance to our engineering team to inform the product roadmap and help make the tool more user-friendly and actionable
Use excellent communication, influence and collaboration skills to solve problems

Benefits

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.
Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

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