Assistant Account Manager - Commercial Lines

HUB International•Wilmington, MA

6d•$21 - $33•Hybrid

About The Position

At HUB International, we are committed to fostering a workplace that invests in its people, celebrates its communities, and builds inclusive cultures. We are recognized for our commitment to belonging and community, and our dedication to supporting individuals, families, and businesses through insurance, retirement, and wealth management services. As one of the world's largest insurance brokerages with over 540 locations and more than 20,000 professionals across North America, HUB offers the resources of a global firm with the agility of a regional team. This role is for an Assistant Account Manager on our Commercial Lines team in our Wilmington, MA office, operating on a hybrid schedule. The position is responsible for supporting Account Managers in all facets of client service, marketing, and renewal of commercial insurance accounts, adhering to HUB's best practices and standard procedures.

Requirements

Related insurance support experience.
Producer’s license or ability to obtain license within six months of hire.
Proficiency with Microsoft Office and automated agency management systems.
Excellent customer service and communication skills.
Ability to prioritize workload and execute tasks with focused attention to detail and a sense of urgency.
Ability to problem-solve and communicate outcomes to stakeholders.
Excellent organizational, interpersonal, communication skills and ability to work in a team environment.
High school or equivalent education.

Responsibilities

Works closely with Account Managers and Client Executives/Producers on pre-renewal processes, including capturing pre-renewal information and assembling complete renewal submissions.
Completes pre-work for Critical Path and participates in strategy meetings for a high-level view of client accounts and to learn skills needed for successful account management.
Collaborates with the Account Management Team on service strategies, aligning client’s business needs and ensuring insurance objectives are met with the highest service standards.
Updates and maintains agency management systems as per HUB service workflow procedures, including policy checking for accuracy on all renewal, endorsement, audit, and cancellation transactions, and updating/inputting policy and form details.
Creates summaries of insurance on existing client accounts and templates for new and renewal business by excerpting quoted coverages, exclusions, and endorsement terms offered by the carrier.
Obtains loss run data from carriers and assists with developing and maintaining loss analysis worksheets.
Provides client services such as updating Acord applications and exposure schedules, preparing MA RMV forms for vehicle registration transactions, issuing evidence of property and certificates of liability from master templates, and monitoring emails for the account management team.
Maintains various internal resources, staying apprised on industry news, trends, and trade publications for growth opportunities and to gain a competitive edge in offering top-tier HUB agency services.
Conducts business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
Performs other responsibilities as assigned by Manager/Team Leader.

Benefits

Medical, Dental, Vision, and Prescription Drug Coverage
Health Plan Reimbursement Program
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
401(k) Savings Plan
Life and Disability Plans
Long-Term Care
Employee Assistance Program (EAP)
Comprehensive Wellness Program
Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
Low-Cost Loan Program and Student Loan Resources
Vacation, Holiday, Sick, and Personal Time Off
Flexible Work Arrangements
Dress for Your Day Policy
Comprehensive Onboarding and Continuing Education