Assistant Account Manager - Shuttle Operations

Propark Mobility • New Haven, CT

8d • Onsite

About The Position

Propark Mobility is seeking an Assistant Account Manager for Shuttle Operations in New Haven, CT. This full-time position involves supervising frontline associates, managing daily operations, handling customer complaints, and acting as a liaison between customers, staff, and management. The role also includes assisting with training, fleet maintenance, administrative duties, safety monitoring, damage claims, scheduling, payroll, and ensuring policy compliance. The position offers opportunities for career growth within the company.

Requirements

• Motivated individual willing to take on new challenges.
• Supervisory experience in the transportation, customer service, and/or hospitality industries.
• Organized, honest and thoughtful.
• Trustworthy, loyal and dependable.
• Self-sufficient, resourceful and decisive.
• Sees a challenge as an opportunity and is looking for a position with a chance for growth.
• Flexible schedule meaning that the position may require working weekends and holidays.
• Impeccable conversational and written communication skills.
• Exceptional way with people and brings extraordinary results.

Nice To Haves

• Previous transportation experience, with a hospitality focus also being a top asset.
• Progressive supervisory experience with front-line team oversight.
• Some experience with scheduling and payroll is a plus.

Responsibilities

• Supervise and manage all frontline associates, including supervisors, and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of shuttles and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on first shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.

Benefits

• Free Parking!
• Flexible scheduling
• Paid Holidays
• Wellness programs
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• Paid vacation (FT Employees)
• Extra day-off on your birthday (FT Employees)
• Benefits Package (FT Employees) - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed