Assistant Account Manager, Employee Benefits

HUB International•Anchorage, AK

1d•$33 - $38•Onsite

About The Position

The Assistant Account Manager plays a vital role in the Employee Benefits service by ensuring clients receive the service they need to properly manage their insurance policies. The Assistant Account Manager is the facilitator of positive and effective relationships with our valued clients and partners insurance carriers.

Requirements

High School / GED; college degree preferred
2-4 years of related benefits experience (breakage environment preferred) or equivalent combination of education & experience
Life & Health insurance license or wiliness to obtain within first 6 months
Ability to effectively and professionally communicate orally and in writing with internal and external customers.
Computer skills: proficiency with Microsoft Office Suite and Outlook .
Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Desire to learn and grow within the insurance industry.
Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
Confidence and demeanor to effectively interact with all levels within the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.
Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.

Responsibilities

Makes initial request for plan renewals from carriers.
Gathering/preparing census data.
Assists with the Request for Proposal (RFP) process.
Assists with Open Enrollment meetings / materials.
Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.
Assists client with all billing issues including auditing and reconciliation.
Obtain post-enrollment numbers for each plan.
Prepare Annual Legal Notices.
Facilitate Ben Admin/HRIS System Updates (Ease, ADP, Paylocity, etc.).
Set-up HR Advocacy Tool, Legal Compliance Resources and Wellness value adds.
Performs other duties and projects as assigned.