Assistant Account Manager - Adminstration
GardaWorld•Madison, WI
•Hybrid
About The Position
Under the direction of the Account Manager and Area Director, the Assistant Account Manager plays a key role in managing and executing event operations. This position ensures operational efficiency, maintains appropriate staffing levels, and delivers high-quality service that meets client expectations while supporting profitability and overall event success.
Requirements
- High School Diploma or equivalent required
- 1–3 years of professional-level experience required
- At least 1 year of customer service or related experience
- Strong professionalism in a customer service-driven environment
- Sound judgment with the ability to make independent decisions and escalate appropriately
- Excellent verbal and written communication skills
- Ability to adapt quickly in fast-paced, dynamic environments
- Availability to work flexible hours, including nights, weekends, and events
- Must be reachable for emergency response as needed
- Regular standing, walking, and movement during events
- Occasional climbing, bending, reaching, and working in elevated or confined spaces
- Ability to lift, push, or pull up to 25 pounds
- Must be able to work in various weather conditions
- Vision requirements include close, distance, color, and peripheral vision, depth perception, and focus adjustment
Nice To Haves
- Experience in security, event staffing, law enforcement, military, or EMS preferred but not required
Responsibilities
- Support the coordination and execution of all event operations (technical and managerial), including staffing, scheduling, and responding to client needs
- Assign and direct tasks for event supervisors and frontline staff, ensuring smooth operations throughout each event
- Maintain a proactive, solutions-oriented approach to resolving service or operational issues
- Conduct on-the-job training, including standard operating procedures, post orientation, and emergency response protocols
- Respond to incidents, ensuring proper documentation, timely reporting, and appropriate escalation when necessary
- Assist in identifying and addressing operational issues; support investigations and reporting as directed
- Respond to emergencies and maintain clear communication with leadership and clients
- Build and maintain strong client relationships through consistent communication and operational support
- Supervise, coach, and develop shift supervisors; evaluate performance and provide recommendations
- Ensure all Standard Operating Procedures (SOPs) and training materials are current and properly implemented
- Maintain organization and cleanliness of all assigned posts and operational areas
- Occasionally perform Security Professional duties as needed
- Travel up to 25% as required
- Perform additional duties as assigned
- Conduct regular site visits across assigned venues to understand and improve daily operations
- Attend major events to observe and support live execution
- Complete backend operational training (hiring processes, workforce planning, licensing, compliance, and performance metrics)
- Provide bi-weekly updates on hiring progress, staffing levels, roster optimization, and operational alignment with Account Managers
Benefits
- health, dental, and vision insurance
- 401(k) with company match
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
