Assignment Coordinator

Extendicare•North Bay, ON

3d•Onsite

About The Position

As an Assignment Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff. ParaMed Home Health Care is Canada’s leading provider of home care service. We have been providing homecare and wellness solutions since 1974 and operate across Ontario, Alberta, Manitoba and Nova Scotia. With 10,000 employees and over 75,000 patients, we are proud of the impact we bring to our communities through the delivery of high-quality patient centered care. ParaMed is a division of Extendicare, the leading seniors care organization that that also owns and operates long term care homes, and retirement homes. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ParaMed Policies on Accommodation, a request for accommodation will be accepted as part of ParaMed hiring process.

Requirements

One year administrative or office experience is an asset
Scheduling experience is an asset
Strong computer skills
Superior Customer service skills
Ability to effectively communicate both orally and written
Compassion and empathy when interacting with patients and their families

Responsibilities

Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill sets
Build a care schedule for patients
Enter and update employee and patient data within computerized system
Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families
Document and appropriately report all staff and patient interactions