Assets Protection Team Leader - Rockford, IL

Target•Rockford, IL

1d•$22 - $38•Onsite

About The Position

The Assets Protection (AP) teams at Target are responsible for keeping guests, team members, and the brand secure, and for leading through crisis events. They protect profitable sales by mitigating shortage risks, preventing theft and fraud to ensure product availability for guests. AP teams also build relationships with internal and external stakeholders, including store leaders and public safety officials. This role offers meaningful experiences for leaders to develop skills for a career, including leading a security culture, crisis response, safety environments, crowd management, and supporting guests and team members. The position involves implementing daily/weekly AP workload priorities, responding to theft incidents, resolving external theft and fraud, apprehending individuals, and partnering with store leaders on operational shortage priorities. A key aspect is leading a team of hourly team members, developing their skills in interviewing, evaluation, and retention.

Requirements

Must be at least 18 years old or older
High school degree or equivalent
Meet any state or local licensure and/or other legal requirements related to the position
Ability to lead and hold others accountable
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
Work independently and as part of a team
Manage your workload and prioritize tasks independently
Welcoming and helpful attitude
Effective communication skills
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Climb up and down ladders
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds without additional assistance from others
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Nice To Haves

Previous retail and/or loss prevention experience preferred, but not required

Responsibilities

Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
Support total store sales and increase profitability by ensuring products are in stock and available to our guests.
Welcome and engage guests at the front of the store and on the salesfloor.
Influence and validate physical security and safety processes; participate in store response and emergency crisis situations; create security plans for in-store events.
Support your leader in educating teams on emergency preparedness and physical security procedures.
Develop, coach and lead your team members to elevate their skills and expertise, per direction from your direct leader.
Anticipate staffing needs and support your direct leader to effectively talent plan around a culture of accountability through clear expectations and performance management.
Identify theft and shortage trends in your store.
Identify shortage risks in key areas and support your direct leader and leaders across the store to develop tactics that will reduce shortage and drive profitable sales.
Work a schedule that aligns to guest and business needs based on security and theft patterns (this includes early morning/overnight shifts, evening and weekends).
Develop team schedules and adjust based on security and theft trends with leader validation.
Own the prevention (inclusive of merchandise protection budgeting), identification and resolution of external theft incidents.
Resolve theft using good judgement and conducting apprehensions while adhering to policy and procedures.
Initiate, investigate and resolve internal investigations as directed by AP leader in your market and/or your direct leader.
Educate store leadership on merchandise protection best practice and audit execution in partnership with key partners.
Implement and follow up on any operational changes as directed by your direct leader.
Support your direct leader to educate and support store teams on operational shortage priorities.
Order merchandise protection devices as needed to support the minimum standards for your store.
Review and manage the allocated budget and adhere to the guidance in the Merchandise Protection Best Practice on Workbench.
Communicate AP priorities to the team, peers and leadership.
Build a relationship of trust and accountability with your leader and Store Director.
Maintain relationships inside and outside Target, including district and store leaders and law enforcement.
Ensure our teams and tactics maintain Target’s reputation.
Collaborate with retail organization partners to analyze industry trends and enhance security for guests and team members.
Evaluate and recommend candidates for open positions and develop a guest-centric team at the direction of your direct leader.
Support team onboarding and learning, and close knowledge and skill gaps through training and experience.
Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.
Hold team members accountable to expectations set by your direct leader.
Maintain all required training.
Serve as first responder for in-store safety incidents (e.g., security, weather, etc.), executing Target's procedures and best practices.
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards in partnership with store leaders, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Execute safety program management routines such as Monthly Safety Meetings/Observations.
Participate in legal proceedings as necessary to represent Target’s interests.
Model the execution of physical security processes in order to enhance the instore security culture.
Support merchandise protection strategies across the total store, including storage and application as directed by best practices.
Address store needs (emergency, regulatory visits, etc.).
All other duties based on business needs.