Asset Transfers Team Lead

Brown Investment Advisory & Trust•Baltimore, MD

22h•Onsite

About The Position

Brown Advisory is seeking a proactive, accountable, and forward-thinking leader to join the firm as an Asset Transfers Team Lead. This individual will oversee the daily operations of the Asset Transfers team, managing a group of professionals responsible for the accurate and timely movement of client assets across custodians. The Asset Transfers Team Lead will be responsible for end-to-end oversight of account funding and transfer activity, including but not limited to ACAT and non-ACAT transfers, gifting, journals, and other complex asset movements. This role will drive execution quality, service levels, risk management, and continuous improvement across all transfer-related workflows. This position requires a leader with an owner/operator mindset who can balance hands-on execution with strategic process improvement. The ideal candidate will partner closely with Operations, Private Client teams, Legal & Compliance, Technology, custodians, and leadership to enhance the client experience, reduce cycle times, and strengthen operational controls.

Requirements

A bachelor’s degree and over 5 years of experience in the financial services industry are required.
Demonstrated success in delivering process improvements, automation, and technology-driven solutions.
Possess a global mindset and exhibits collaborative behavior.
Strong decision-making, organizational, and written and verbal communication skills.
Exceptional attention to detail with the ability to work independently and collaboratively across multiple locations and time zones, while maintaining strong performance under pressure.
Capacity to maintain strict confidentiality and handle sensitive information with the utmost discretion.
Proactive mindset.
Ability to positively adapt to rapidly changing priorities.
Applicants must be authorized to work in the United States without the need for current or future employer-sponsored work authorization (e.g., H-1B , O-1, F-1 (OPT), TN, or any other non-immigrant visa classifications that require employer support or sponsorship).

Nice To Haves

Leadership experience and an MBA or advanced degree are preferred.
Preferred experience of: PEGA systems, Confluence, and Smartsheet (workflow and documentation tools).
Tableau (data visualization and performance metrics tracking)
API-based solutions (process automation and system integration)
Data visualization and reporting tools such as Tableau

Responsibilities

Invest in the development of team members through regular 1:1 meetings, coaching, and performance feedback.
Set clear expectations, delegate effectively, and ensure accountability across the team.
Manage hiring, onboarding, and training of new team members, including system access and workflow readiness.
Foster a high-performing, client-focused team culture aligned with firm values.
Oversee daily workflows to ensure accurate, timely processing of all asset transfer activity across custodians.
Manage team performance against SLAs, turnaround times, and quality standards.
Act as the primary escalation point for transfer issues, rejects, delays, and complex cases.
Own resolution of exceptions and proactively communicate with stakeholders on status and outcomes.
Maintain hands-on involvement in key processes to ensure quality and identify improvement opportunities.
Partner with Client Service and Relationship Managers to ensure seamless account funding and transfer execution.
Ensure clear, proactive communication on transfer status, delays, and requirements.
Build and maintain strong relationships with custodians to improve transfer speed, transparency, and issue resolution.
Serve as a key point of contact for escalations impacting advisors or clients.
Ensure adherence to regulatory requirements and firm policies, including AML, custody rules, and transfer protocols.
Identify control gaps, implement safeguards, and reduce operational risk in transfer processes.
Maintain and enhance procedural documentation for all workflows.
Support internal and external audits by providing documentation and demonstrating control effectiveness.
Analyze KPIs, SLAs, and transfer cycle times to identify bottlenecks and improvement opportunities.
Drive automation and workflow enhancements (e.g., Pega, integrations, data tools) to increase efficiency and reduce manual touchpoints.
Lead or contribute to strategic initiatives related to onboarding, funding, and asset movement.
Improve scalability by standardizing processes and addressing capacity constraints.
Develop and deliver regular reporting on volumes, cycle times, error rates, and SLA performance.
Use data to manage team capacity, prioritize work, and inform decision-making.
Provide updates to leadership on team performance, risks, and key initiatives.
Partner with Legal, Compliance, Technology, Audit, and Operations teams to align processes and implement improvements.
Participate in firm-wide initiatives and projects that impact onboarding and asset movement.
Support globalization and multi-location alignment of transfer processes.