Asset Services Engineer

Trench Group•Charlotte, NC

5d•Onsite

About The Position

Be part of building something extraordinary. HSP US: Building the Future of Energy. At HSP US, we’re looking for motivated, goal-oriented engineering professionals who want to grow their careers while contributing to high-impact work in the energy sector. If you’re energized by technical problem-solving, customer collaboration, and creating tailored engineering solutions, this role is for you. As a fast-growing operation, we are building state-of-the-art production capabilities, cutting-edge processes, and a high-performance culture centered around quality, safety, and innovation. Joining our team means being part of a once-in-a-generation start-up environment where you help lay the foundation for operational excellence for years to come.

Requirements

Technical diploma, Associate Degree, or Bachelor's Degree in Electrical Engineering, Electromechanical Engineering, Electrical Technology, or a related technical discipline.
Solid knowledge of high-voltage technology and power transmission systems.
Previous hands-on experience working with high-voltage equipment, instrument transformers, coils, reactors, bushings, or related electrical systems.
Strong understanding of electrical testing, diagnostics, maintenance, and troubleshooting procedures.
A strong hands-on mentality and practical experience working with tools and field-testing equipment.
Experience performing field service activities, inspections, commissioning, startup support, and warranty investigations.
Ability to read and interpret technical drawings, schematics, engineering documents, and service procedures.
Strong analytical and problem-solving skills with a customer-focused approach.
Excellent verbal and written communication skills.
Ability to work independently in dynamic field environments while managing multiple priorities.
Familiarity with safety standards and field service best practices within industrial, utility, or power system environments.
Willingness and ability to travel extensively throughout North America.
Valid driver's license required.

Nice To Haves

Experience with SAP or other service management systems is considered an asset.
Previous experience within utility, power transmission, energy, transformer, or manufacturing environments is strongly preferred.

Responsibilities

Support U.S. and international customers, serving as the primary point of contact for technical questions related to installed equipment and service requirements.
Perform onsite and offsite inspections, testing, maintenance, troubleshooting, and repair activities for high-voltage equipment, including instrument transformers, coils, reactors, and related assets.
Coordinate spare parts sourcing, service planning, and customer scheduling activities.
Conduct preliminary issue assessments and provide technical analysis to support problem resolution.
Assist with installation, commissioning, startup, and acceptance activities for new equipment deployments.
Conduct customer site visits to assess equipment condition and define service scopes.
Provide technical recommendations and support preparation of quotations, schedules, and service proposals.
Deliver technical support and training to customers and service partners regarding equipment operation, maintenance, and industry best practices.
Perform troubleshooting, diagnostic testing, and condition assessments for customer-installed equipment.
Conduct root cause analysis investigations related to equipment performance, reliability, and service concerns.
Support warranty and non-warranty customer cases through resolution by coordinating with Engineering, Quality, Manufacturing, and third-party partners.
Document service findings, corrective actions, recommendations, and technical observations through detailed service reports.
Support field reliability initiatives aimed at improving product performance and asset lifecycle management.
Assist in identifying trends, recurring issues, and opportunities for continuous product and service improvements.
Collaborate closely with Service Operations, Engineering, Quality, Manufacturing, and Sales teams to enhance customer satisfaction and service delivery.
Ensure compliance with customer requirements, safety standards, and field service procedures during all service activities.
Maintain service tools, testing equipment, documentation, and records in good working order.
Participate in continuous improvement initiatives focused on customer experience, field reliability, safety, and operational excellence.
Support development and implementation of service processes, procedures, and best practices.
Contribute to the growth and development of HSP US's service organization and aftermarket capabilities.
Travel frequently to customer sites across the United States and Canada based on business requirements.
Represent HSP US professionally during customer visits, inspections, outages, commissioning projects, and technical meetings.
Build strong relationships with customers through responsive communication and technical expertise.
Support emergency service requests and customer-critical situations when required.