Asset Service Engineer

Trench Group GmbH•Pickering, ON

7d•CA$60,000 - CA$90,000•Onsite

About The Position

In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance. We are driven by a commitment to advancing the energy sector through innovative technology and sustainable practices. Our culture emphasizes continuous improvement, attention to detail, and adaptability, while fostering an inclusive and respectful environment where diverse perspectives are valued and everyone has the opportunity to contribute and succeed. Our Values Trust Responsibility Excellence Navigating Change Candor Humility Overview Your work will directly support customer reliability, equipment performance, warranty resolution, and services excellence. You will collaborate with internal production, quality and R&D teams. This is a role where your technical expertise and customer interactions will make an immediate impact.

Requirements

Technical diploma, associate degree, or bachelor’s degree in electrical engineering, Electromechanical Engineering, Electrical Technology, or a related field
Solid knowledge of high-voltage technology and power transmission systems
Previous hands-on experience working with high-voltage equipment, instrument transformers, coils, reactors, or related electrical systems
Strong understanding of electrical testing, diagnostics, maintenance, and troubleshooting procedures
A strong “hands on” mentality and practical experience working with tools
Experience performing field service activities, inspections, commissioning, and warranty support
Ability to read and interpret technical drawings, schematics, and service documentation
Strong analytical and problem-solving capabilities with a customer-focused mindset
Excellent verbal and written communication skills
Ability to work independently in dynamic field environments while managing multiple priorities
Familiarity with safety standards and field service best practices within industrial or utility environments
Willingness and ability to travel extensively across North America
Valid driver’s license required

Nice To Haves

Experience with SAP or other service management systems is considered an asset
Previous experience within utility, power transmission, energy, or manufacturing environments is strongly preferred

Responsibilities

Support US and international customers, serving as primary point of contact for technical questions related to installed equipment and service requirements
Perform off- and on-site inspections, testing, maintenance, troubleshooting, and repair of high-voltage equipment, including instrument transformers, coils, and reactors; including spare parts sourcing and coordination planning with the customers
Conduct initial issue assessments and root cause analysis for equipment-related questions
Assist with installation, commissioning, and startup activities for new equipment
Conduct site visits to assess equipment condition and define service scope, including preparing technical inputs for quotations, schedules, and recommendations
Support customer cases (either inside or outside warranty) by troubleshooting issues and coordinating with internal engineering, quality, manufacturing, and third-party teams through resolution
Provide technical support and training to customers and service partners on equipment operation, maintenance, and best practices
Document service activities, findings, corrective actions, and recommendations through detailed service reports
Ensure compliance with safety standards, customer requirements, and field service procedures during all activities
Collaborate with service operations, engineering, quality, and manufacturing teams to improve customer satisfaction and service delivery
Maintain tools, equipment, and service documentation in good working order
Support continuous improvement initiatives related to field reliability, product performance, and customer experience
Travel frequently to customer sites across the United States and Canada as per business requirements