Asset Resolution Specialist

East West Bank•Rowland Heights, CA

2d•Onsite

About The Position

Asset Resolution Specialist is responsible for the collection of overdue payments for Single Family Loans, Home Equity Lines of Credit and Credit Cards while minimizing collection costs and loan losses on assigned accounts. This role conducts timely and effective collection follow-up in varying stages, and on accounts where a potential for risk to the Bank is evident.

Requirements

Bachelor’s Degree or equivalent education and work experience required
2 + years of mortgage or customer service skills
Excellent verbal, written and interpersonal communication skills
Proficient with Microsoft Word, Excel and Outlook
Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Nice To Haves

Banking, accounting or mortgage experiences preferred
Bilingual in Mandarin preferred.

Responsibilities

Make collection calls on delinquent Single Family mortgage, home equity lines of credit (HELOC) and/or credit cards.
Obtain reason for delinquency and assist customers in setting payment arrangements while adhering to the Fair Debt Collections Practice Act (FDCPA) and internal policies and procedures.
Verify customer contact information and accurately document conversation into the collections servicing systems.
Monitor Bankruptcy (BK) filings on an as needed basis to support the Bankruptcy and Foreclosure Specialists.
Handle foreclosure process and legal remedies for mortgage, HELOC and investor delinquent mortgage loans.
Interact with inside and outside attorneys when legal issues arise on foreclosures, bankruptcy or pending litigation and settlement agreements.
Other duties as assigned.