Asset Recovery Specialist
Fragile•Greenfield, IN
•$21 - $28•Hybrid
About The Position
Recovery Specialists are responsible for contacting customers with overdue accounts, and resolving balances through calling, texting, and emailing customers using provided tools and templates. These specialists are also asked to visit customers to provide pickup services in their geographical regions. The position requires consistent follow-up, accurate record keeping, and clear communication.
Requirements
- Clear and professional communication skills
- Comfortable making phone calls and handling objections
Nice To Haves
- Experience in collections, customer service, or retention preferred
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and SMS.
- Manage active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time.
- Follow set procedures to negotiate and arrange payment
- Document all outreach and outcomes accurately
- Escalate accounts as needed
- Meet daily contact and resolution targets
Benefits
- Opportunities for growth within a fast-paced startup environment
- Travel meals and reimbursements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
