Asset Recovery Specialist 2
Sunward Federal Credit Union•Albuquerque, NM
•$27 - $34•Hybrid
About The Position
We’re looking for an Asset Recovery Specialist II to support recovery efforts across both secured collateral and real estate portfolios. This role focuses on minimizing losses through effective recovery strategies, including repossessions, collections, and foreclosure coordination, while delivering a professional and compliant member experience. You’ll partner closely with internal teams, legal counsel, and third-party vendors to manage delinquent accounts, oversee collateral recovery, and guide accounts through foreclosure and post-charge-off processes.
Requirements
- Minimum 3+ years of direct experience in collections, repossession, asset recovery, troubled loan modifications, or secured loan servicing, with progressively increasing responsibility.
- Demonstrated ability to manage moderately complex repossession cases involving collateral location challenges, title issues, and multi-state compliance requirements.
- Experience in loan modification and extension processing within delegated authority.
- Associate’s degree in business or a related field, or an equivalent combination of education, coursework, certification, and related work experience providing foundational knowledge of lending, recovery, or asset management.
- Strong working knowledge of consumer lending, charge-off policies, levy processing, and recovery procedures, with the ability to apply these concepts to more nuanced scenarios.
- Knowledge of repossession laws, lien and impound resolution, post-charge-off recovery strategies, and relevant state and federal regulations (FDCPA, UCC, consumer protection laws).
- Skilled in vendor management, including tracking performance and ensuring compliance of repossession agents, auction houses, and collection agencies.
- Proficient in loan servicing, collections, and recovery systems (e.g., Akuvo Aperture, Temenos, Symitar) and in MS Office (Excel, Word) for reporting and reconciliation.
- Awareness of legal collection processes and documentation requirements, with exposure to skip tracing tools and investigative techniques.
- Demonstrated ability to negotiate repayment plans, settlements, and voluntary surrenders, with strong communication and conflict resolution skills.
- Applies analytical judgment and risk assessment to evaluate delinquent accounts, repossession strategies, and recovery outcomes.
- Emerging leadership in vendor oversight and relationship management, supporting compliance and process improvements.
- Maintains accuracy, thorough documentation, and attention to detail in all recovery, modification, and repossession activities.
- Effective time management, prioritization, and follow-through on multiple tasks and projects.
- Professional, respectful, and empathetic communication with members, vendors, and team members.
- Supports the team by mentoring or guiding less experienced colleagues, contributing to knowledge sharing and continuous improvement.
Nice To Haves
- Bilingual (English/Spanish) strongly preferred.
Responsibilities
- Evaluate delinquent and charged-off accounts to determine appropriate recovery strategies
- Initiate and manage repossessions, voluntary surrenders, and collateral disposition
- Negotiate repayment plans, settlements, and loan modifications within authority
- Conduct skip tracing and maintain accurate account updates
- Coordinate foreclosure actions for delinquent mortgage and home equity accounts in partnership with legal counsel
- Prepare foreclosure referral packages and monitor cases to ensure timelines and compliance requirements are met
- Oversee property inspections, valuations, and REO (real estate owned) disposition activities
- Partner with repossession agents, collection agencies, attorneys, and auction vendors
- Monitor vendor performance, timelines, and recovery outcomes
- Resolve lien, impound, and title issues to ensure timely collateral recovery
- Maintain accurate and thorough documentation of all recovery activities
- Ensure compliance with FDCPA, UCC, and applicable state and federal regulations
- Support audits and reporting related to recovery efforts, settlements, and asset sales
- Communicate with members regarding delinquency, repayment options, and next steps
- Handle sensitive conversations with professionalism while protecting the organization’s interests
Benefits
- Collaborative team environment
- Support for employees' growth
- Thoughtful, compliant decisions
- Balance member care with financial responsibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
