Asset Protection Supervisor, Seattle

Hermes • Bellevue, WA

3d • Onsite

About The Position

The Asset Protection Supervisor is responsible for the enforcement and protection of all company interests and assets, including merchandise, money, technical equipment, supplies, fixtures, store dwellings, company personnel, and customers. This role involves training, coaching, and supervising Asset Protection Associates (APAs), ensuring compliance with AP Awareness training, and reporting violations and incidents. The supervisor will conduct audits, inspections, and investigations, support the Asset Protection Manager (APM) in both external and internal investigations, and ensure the physical security of the facility. Responsibilities include conducting safety inspections, communicating hazards, controlling access, participating in damage meetings, maintaining AP-related equipment, reporting POS non-compliance, and identifying potential losses. The role also involves daily review of Cegid reports, supervision of off-site sales, partnership with floor management in the APM's absence, and key audits. The supervisor is responsible for the daily training and coaching of AP associates, delegation of daily AP work, review of APA work, bi-weekly security walks, monthly scheduling, supervision of APA PTO, and conducting AP education for the store team during meetings.

Requirements

• 1-2 years Asset Protection / Retail / Managerial Experience preferred
• 8 hr. Pre Assignment and 16 hr. OTJ certificates / Security License (mandatory in NYC only)
• Strong written and verbal communication skills
• Problem solving and Decision-making skills
• Ability to stand for extended periods, and to move and handle merchandise, which entails lifting, and perform all functions as set forth above.
• Ability to operate all equipment necessary to perform the job
• Adaptability
• Credibility and trust
• Service Orientation
• Results Driven
• Ability to lift between 0-25lbs. without assistance
• Regular in-person work at a Company-designated work location is an essential function of this position

Responsibilities

• AP Associate training, coaching and supervision.
• Ensuring APA compliance and education (AP Awareness).
• Violation and Incident reporting.
• Conducting of Audits / maintaining of proper records.
• Complete required audits and inspections and provide accurate documentation of results.
• Investigation and follow up.
• Supports APM in all manner of investigations both external and internal.
• Conduct routine inspections of the facility to maintain physical security and protection of assets.
• Conduct safety inspections and communicate hazards to local management.
• Ensure physical security by controlling access of associates and visitors.
• Inclusion in damage meeting with APM and OPS Director.
• Maintenance of all AP related equipment (radios, cyberkey, cctv protex etc.).
• POS procedure noncompliance reporting to APM, ensuring that all Policies and Procedures are being adhered to.
• Reporting of any operational issues to AP Senior Management that may potentially result in loss to the company (chargeback inquiries, operational shrink at POS).
• Monthly touch base with APM and APA’s to review training and outstanding concerns.
• Monthly maintenance of all AP related documents.
• Reporting of any theft to APM and interaction with local law enforcement.
• Daily review of Cegid reports and review with APM (negatives, voids, returns, quota items).
• Supervision of all off site sales - Public and Employee.
• Partnership with floor management in the absence of APM.
• Key audits and management.
• Review of safe logs.
• Daily training and coaching of AP associates to ensure awareness and professional presentation.
• Delegation of daily AP work (floor coverage/post assignments, truck, lunches, cash drops, audits).
• Review of daily APA work (bag checks, sign in sheet accuracy, floor count accuracy, audits).
• Biweekly security walk of the store - Follow up to the weekly AP walks.
• Monthly scheduling.
• Supervision of APA PTO.
• AP education for the store team during daily and weekly store meetings to be conducted by public speaking in group settings.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision, Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed