Asset Protection Specialist

Kroger•Juneau, AK

About The Position

The Asset Protection Specialist protects company assets by carrying out safety initiatives, recovering inventory, and reducing internal and external theft. The role helps reduce lost inventory, time, and assets; monitors surveillance equipment; and partners with the district asset protection manager to implement and oversee asset protection initiatives. The specialist identifies, observes, and apprehends shoplifters and others involved in criminal activity affecting the company, while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

High school diploma or GED.
Excellent oral and written communication skills.
Exceptional customer service skills.
Demonstrated ability to maintain integrity, honesty, and professionalism.
Ability to diffuse confrontational situations.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Bachelor's degree.
One year of retail asset protection experience.
Multi-store asset protection experience.
Wicklander Certification.
Operational knowledge of CCTV systems.

Responsibilities

Conduct plainclothes surveillance to detect internal and external loss within a store environment.
Conduct internal and external investigations, report findings to appropriate stakeholders, and apprehend individuals involved in illegal acts.
Comply with federal, state, and local laws and company policies and procedures while carrying out responsibilities.
Conduct physical security checks and recommend ways to prevent loss and improve profitability.
Partner with law enforcement and prepare case reports for criminal prosecution.
Identify and address conditions or behaviors affecting shrink, safety, and profitability by auditing compliance and communicating asset protection awareness.
Serve as a district and division liaison to identify and develop solutions to reduce waste.
Complete thorough reports on asset protection activities.
Support the district asset protection manager in executing asset protection initiatives.
Ensure asset protection strategies are implemented and effective at the store level.
Assist the district asset protection manager with external and internal investigations.
Testify in court and labor hearings on behalf of the company.
Ensure compliance with corporate policies and procedures.
Test the functionality of store asset protection equipment, including EAS, Lane Hawk, and CCTV, during store visits.
Travel to locations throughout the division and maintain the ability to work a varied schedule and on weekends.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.