Asset Protection Specialist (Full Time)

Green Thumb • Spanish Springs, NV

7h • Onsite

About The Position

At Green Thumb Industries and RISE Dispensaries, the Asset Protection Specialist (APS) is the first impression for guests, embodying a warm, welcoming, and concierge-style experience. This role blends hospitality, customer service, and safety leadership to enhance the customer and team member experience. APS are active, professional, and approachable stewards of the company's culture, safety, and brand values, ensuring everyone feels safe, respected, and cared for. This is not a traditional security role but a dynamic position focused on creating an elevated and friendly environment.

Requirements

• At least one year of customer-facing or concierge experience strongly preferred.
• Familiarity with POS systems and/or compliance technology preferred.
• Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.
• Meet scheduling and availability requirements, including varying shifts (mornings, days, nights, weekends).
• Must have reliable, responsible, and dependable attendance.
• Must pass all required background checks, including state-specific cannabis employment requirements.
• Possess a valid driver’s license or state ID.
• Must be 21 years or older and meet all state-specific cannabis employment requirements.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
• Ability to remain alert and responsive during extended periods.
• Ability to move about the dispensary to fulfill work assignments and assist customers in various locations.
• Ability to remain in a stationary position if required.
• Ability to converse and communicate with individuals and groups.
• Ability to operate point of sale system, computer, and other office machinery.
• Ability to inspect and receive detailed information.
• Ability to move inventory and materials weighing up to 30 pounds independently.
• Ability to position self to move inventory and materials in storage areas.
• Comfortable standing or walking for extended periods.
• Comfortable working both indoors and outdoors.
• Friendly, professional demeanor with excellent interpersonal skills.
• Ability to remain calm and empathetic in stressful situations.
• Consistent demonstration of excellent customer service skills.
• Ability to establish and maintain effective working relationships with all employees.
• Ability to listen well and effectively communicate, both verbally and in writing.
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
• Ability to follow instructions and incorporate constructive criticism.
• Operate with a high level of professionalism and integrity.
• Deal with confidential information and comply with HIPAA requirements.

Nice To Haves

• Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.

Responsibilities

• Greet all visitors with warmth and positivity as the first point of contact.
• Manage check-in processes professionally and efficiently, adhering to compliance standards.
• Set a positive "RISE Vibe" from the moment customers enter.
• Provide basic concierge support, answering questions and directing traffic.
• Serve as a visible, approachable, and responsive presence to deter incidents and maintain order.
• Monitor store entry/exit, site perimeters, and other areas for safety, comfort, and compliance.
• De-escalate situations with empathy, tact, and clear communication.
• Support team members and store operations in safety, cleanliness, compliance, and guest flow.
• Escort customers and visitors while remaining alert and mobile.
• Report and respond appropriately and urgently to safety, security, or compliance incidents.
• Support emergency procedures and preparedness (fire, evacuation, weather).
• Conduct visual inspections and checks per SOPs to maintain a secure and hazard-free environment.
• Foster strong relationships and mutual trust with store teams, leadership, and customers.
• Share insights on guest interactions, safety concerns, and security risks with transparency and discretion.
• Support the training of new APS team members.
• Other duties as assigned.

Benefits

• We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought.
• Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement.
• GTI is proud to be an equal opportunity workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed