Asset Protection Specialist (Full Time)

Green Thumb • Lakewood, OH

1d • Onsite

About The Position

At Green Thumb Industries and RISE Dispensaries, the Asset Protection Specialist (APS) is the first impression and a key part of creating an elevated, friendly, concierge-style experience for guests. This role blends hospitality, customer service, and safety leadership to enhance the customer journey and team member experience. APS are active, professional, and approachable stewards of the company's culture, safety, and brand values, not just a security presence.

Requirements

• At least one year of customer-facing or concierge experience strongly preferred.
• Familiarity with POS systems and/or compliance technology preferred.
• Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.
• Meet scheduling and availability requirements (varying shifts including mornings, days, nights, and weekends).
• Must have reliable, responsible, and dependable attendance.
• Must pass all required background checks including state-specific cannabis employment requirements.
• Possess valid driver’s license or state ID.
• Must be 21 years or older and meet all state-specific cannabis employment requirements.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
• Ability to perform tasks for prolonged periods (up to a scheduled shift/workday).
• Capable of remaining alert and responsive during extended periods.
• Ability to move about the dispensary to fulfill work assignments and assist patients/customers in various locations.
• Ability to remain in a stationary position if required.
• Ability to converse and communicate with individuals and groups.
• Ability to operate point of sale system, computer, and other office productivity machinery.
• Ability to inspect and receive detailed information.
• Ability to move inventory and materials weighing up to 30 pounds independently.
• Ability to position self to move inventory and materials in storage areas.
• Comfortable standing or walking for extended periods (up to a scheduled shift/workday) and working both indoors and outdoors.
• Friendly, professional demeanor with excellent interpersonal skills.
• Ability to remain calm and empathetic in stressful situations.
• Consistent demonstration of excellent customer service skills.
• Ability to establish and maintain effective working relationships with all employees.
• Ability to listen well and effectively communicate, both verbally and in writing.
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures.
• Employee must be able to follow instructions as directed and incorporate constructive criticism from managers.
• Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.

Responsibilities

• Greet all visitors with warmth and positivity as the first smiling face.
• Manage check-in with professionalism and efficiency, upholding compliance standards.
• Set the ‘RISE Vibe’ from the moment customers enter.
• Provide basic concierge-level support, answering common questions and directing traffic.
• Serve as a visible, approachable, and responsive presence to deter incidents and ensure order.
• Monitor various areas of the premises, including store entry/exit and site perimeters, for safety, comfort, and compliance.
• De-escalate situations with empathy, tact, and clear communication.
• Support team members and store operations in safety, cleanliness, compliance, and guest flow by escorting customers and visitors.
• Remain alert and mobile at all times.
• Report and respond appropriately and urgently to any safety, security, or compliance incidents.
• Support emergency procedures and preparedness (fire, evacuation, weather).
• Conduct visual inspections and checks per SOPs to maintain a secure and hazard-free environment.
• Foster strong relationships and mutual trust with store teams, leadership, and customers.
• Share insights on guest interactions, safety concerns, and security risks with transparency and discretion.
• Support training of new APS team members.
• Other duties as assigned.

Benefits

• Competitive pay range based on experience, qualifications, and/or location.
• Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed