Asset Protection Service Associate - San Juan-Sur

Penney OpCo LLC

2d • $13 - $16 • Onsite

About The Position

The Asset Protection Service Associate supports Shrinkage and Safety Awareness programs by aiding Store Management in communicating current shrinkage and safety topics. This role involves conducting surveillance using CCTV and floor observation to detect theft, fraud, or suspicious activity, and collecting investigative intelligence related to organized retail crime (ORC) and fraud. The associate may monitor team member activity as directed by AP management and report policy infractions. Responsibilities include detaining and interviewing suspects (customers and contractors) in accordance with local laws and company policy, reporting suspected fraud, and maintaining records using approved company methods, including proper evidence retention and disposition of recovered merchandise. The role also requires participation in court hearings, updating files, and maintaining relationships with local law enforcement. Additionally, the associate supports safety programs by identifying and addressing potential hazards, correcting minor hazards, and conducting incident investigations and reports. They will also support internal investigations by collecting evidence and acting as an interview witness as needed. All responsibilities must be performed in accordance with company policies and procedures to drive sales and profit.

Requirements

• Applicants must be 18 years of age or older
• High school diploma or GED
• AP knowledge- Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements
• Balanced Temperament - Maintains composure and handle high stress situations in a calm/effective manner. Handles difficult situations with discretion.
• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

Responsibilities

• Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.
• Conducting surveillance: Observes customer's and contractor's (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from AP management to monitor team member activity as needed, reports infractions of company policy to AP and/or store management.
• Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to AP management or Market Investigations as needed.
• Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.
• Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement.
• Supports Safety programs: Identifies and address potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.
• Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as needed.
• Perform responsibilities in accordance with company policies and procedures in order to drive sales and profit.

Benefits

• medical/dental/vision
• term life insurance
• paid vacation/holidays
• 401(k) with Company match
• associate discount on JCPenney merchandise
• eight paid holidays during the calendar year (for eligible associates)
• additional compensation for working on a designated holiday (for eligible store hourly associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED