Asset Protection Security Guard, San Francisco Union Square - Flex
About The Position
Macy's Asset Protection team utilizes advanced technology and analytics to minimize shortages and protect the company's financial health. The Visual Security Officer is an entry-level role within Asset Protection. The primary responsibilities include reporting suspicious activity to Asset Protection detectives and management, ensuring a safe business environment, and providing excellent customer service. The Visual Security Officer is primarily stationed at customer entrances to monitor traffic as a visual deterrent to theft. Full-time employees typically work 30+ hours per week, while part-time employees work 12-24 hours per week. The number of hours scheduled depends on business needs and employee availability.
Requirements
- Comfortable communicating with customers
- Able to adapt quickly to changing priorities
- Enjoy working as part of a team, as well as independently
- Comfortable with two-way communication devices
- Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- A resourceful self-starter who can adapt quickly to changing priorities
- Ability to communicate and share information with diverse groups of customers and peers
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Obtain and maintain required licenses, trainings, and certifications
- Walking and standing for majority of your shift
- Hearing, close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- Occasional stooping, kneeling, crouching, and reaching above eye level
- Lifting and moving items up to 30lbs
Responsibilities
- Greet customers when they enter the store or a department within a store
- Use two-way communication devices to maintain contact with Asset Protection Detectives and Management
- Remain stationed at high traffic entrances and high-shortage areas to deter theft and monitor suspicious activity
- Maintain strict compliance with company policies regarding apprehensions, searches and evidence preservation
- Handle proprietary, sensitive, and confidential information
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
