(NEX NORFOLK) ASSET PROTECTION/SAFETY INVESTHIRING INCENTIVE

NEXCOM•Norfolk, VA

4d•Onsite

About The Position

Responsible for the protection of Navy Exchange assets through investigative strategies and the auditing of controls designed to prevent and minimize loss potential. This role involves maintaining surveillance, investigating incidents of fraud, waste, and abuse, conducting audits of various operational controls, and ensuring the physical security of NEX facilities. The investigator will also be responsible for accident investigations, maintaining confidentiality, and assisting with evacuations and security measures. Additionally, the position requires knowledge of inventory shrinkage factors and participation in Loss Prevention/Safety programs and training initiatives.

Requirements

Must be eligible for and obtain a Secret Clearance within 6 months of appointment.
U.S. Citizenship Required.
1-year responsible experience in clerical office or retail sales store work of any kind which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
1 year experience which clearly demonstrated that the applicant possesses a knowledge of general law enforcement methods and techniques or experience in investigative type work which included the protection of property equipment or materials and person-to-person relationships in maintaining various rules and regulations.

Nice To Haves

For 2 years of experience 1 year of academic study above the high school level which included 6 semester hours in policy administration police law evidence investigation criminology law enforcement or similar subjects may be substituted for each year of experience.

Responsibilities

Maintains surveillance throughout the Navy Exchange facilities to identify and detect suspicious activity contributing to both external and internal losses, utilizing various surveillance techniques including overt and covert Closed Circuit Television systems.
Detects and detains individuals suspected of shoplifting, consistent with established NEXCOM Loss Prevention/Safety (LPS) policies, procedures, and standards.
Investigates other suspected incidents of fraud, waste, and abuse, as directed.
Prepares case reports, investigative notes, and processes evidence in accordance with NEXCOM LPS standards.
Conducts audits of cash registers, cash offices, retail inventory controls, and service operations, as directed by the Loss Prevention/Safety Manager or Supervisor.
Conducts investigative research of cash variances and suspicious register transactions utilizing ASPECT Point of Sale Exception Reporting Systems and the In-Store Processor, as well as other investigative tools.
Conducts Accident Investigations involving associates and customers in accordance with prescribed NEXCOM guidelines, including report writing and obtaining photographic evidence.
Maintains absolute confidentiality of all investigative research and case information.
Maintains physical security of NEX facilities, adhering to site-specific opening/closing procedures, key controls, electronic article surveillance policies, and intrusion detection system alarm controls and response procedures.
Maintains fire/safety controls and precautions by conducting inspections of fire suppression systems, emergency equipment, and potential workplace hazards.
Provides assistance to management in evacuations of NEX facilities and the implementation of mandated Force Protection/Anti-Terrorist measures.
Monitors Known Theft evidence, Lost Found programs, and Access Control policies specific to the assigned Navy Exchange facilities.
Assists and monitors the destruction and disposal of merchandise "marked to zero" in accordance with prescribed NEXCOM policies.
Testifies in criminal and civil court proceedings, including Military Courts Martial and other military command disciplinary proceedings and administrative hearings.
Adheres to prescribed work schedules.
Maintains a professional image and demeanor in appearance and communications.
Maintains the department dress code as prescribed by the Loss Prevention Safety Manager or Supervisor.
Promotes and adheres to NEXCOM LPS programs, such as: Civil Recovery, Y.E.S. for juvenile shoplifters, Code Adam, and the IDEAS Reward Program.
Maintains a thorough knowledge of factors contributing to inventory shrinkage, specific High Shrink Departments, and current strategies to address shrinkage concerns.
Assists, as directed, in the LPS training and awareness initiatives of NEX associates.
Performs other related administrative/investigative duties as assigned.