Asset Protection Outreach and Engagement Associate, Herald Square - Full Time

Macy's•New York, NY

1d•Onsite

About The Position

Our Asset Protection team uses advanced technology and analytics tools to reduce shortage and protect our bottom line. As an Asset Protection, Outreach & Engagement team member, you will have the opportunity to receive training and develop your skills in this role. You will promote a safe work environment and protect our company’s bottom line, through customer service and safety awareness. You will also greet and engage customers and colleagues and patrol high traffic environments to deter and detect potential safety concerns. In this role you will leverage de-escalation techniques to ensure a safe and secure environment for our customers and colleagues. Our goal is to protect company assets, while maintaining a safe, customer-centric shopping environment.

Requirements

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
A resourceful self-starter who can adapt quickly to changing priorities
Ability to communicate and share information with diverse groups of customers and peers
Enjoy working as part of a team, as well as independently
Obtain and maintain required licenses, trainings, and certifications
High School Diploma or equivalent

Nice To Haves

Previous experience or training in de-escalation techniques and customer service experience is a plus

Responsibilities

Greet customers when they enter the store or a department and support customer experience initiatives
Understand and leverage de-escalation techniques in order to provide a safe and secure environment for our customers and colleagues
Patrol high traffic entrances and departments to prevent and detect customer and colleague concerns
Address public health and wellness concerns throughout the store, through de-escalation when possible
Utilize safety and incident reporting to analyze and execute safety strategies
Use two-way communication devices to maintain contact with Asset Protection Detectives and Management
Handle proprietary, sensitive, and confidential information
Prepare reports of incidents, to aid analysis and review of customer experience needs
Build and maintain partnerships with store leadership team, colleagues, and outside partners, such as law enforcement and local community groups
Utilize tools made available to assist role responsibilities
Facilitate first aid for customers and colleagues
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice