(USA) Asset Protection Operations Coach
About The Position
Drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. Oversees stocking, rotation, display setup, and securing of merchandise. Leads and develops teams by teaching, training, and listening to associates. Tours stores, provides feedback, and communicates with all levels of associates regarding operations, initiatives, and company direction. Models exceptional customer service, manages customer initiatives, and resolves customer issues. Provides supervision and development for associates through hiring, training, mentoring, and setting clear expectations. Controls unexplained merchandise loss and improves profitability by identifying and communicating performance goals. Builds accountability for policies and procedures, measures adherence to loss prevention policies, and reviews inventory variances. Conducts operational and pre-inventory reviews, gathers data, and monitors deficiency trends. Identifies improvement opportunities and works with managers and associates to implement corrections. Trains managers and associates on operational controls and processes. Detects, deters, investigates, and resolves violations of company policies and criminal activities. Gathers evidence, takes statements, writes case reports, and provides court testimony. Monitors safety and risk controls, ensuring an effective safety program and supervising safety team members. Identifies accident trends and implements solutions to prevent accidents. Observes workplace practices and provides training on accident prevention. Communicates plans to minimize accidents and oversees safety reviews. Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures. Identifies gaps in expectations versus training and determines training needs. Manages claims and receiving operations, ensuring proper policies and procedures are followed, and processes claims for damaged, defective, returned, or liquidated items, as well as merchandise deliveries. Coordinates and completes job-related activities by developing relationships with stakeholders, supporting plans, identifying goals, building accountability, and demonstrating adaptability. Ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity.
Requirements
- Completion of 2 years of college.
- Option 2: 1 year’s experience as a supervisor in a multi-department environment.
- Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
- Option 4: 2 years’ experience in asset protection or related area.
- Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/ or licensing).
- If applicable, acquisition of a current, state issued Certificate of Eligibility
- If applicable, successful completion of criminal background check and/or firearms authorized training.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified)
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
- Investigative experience
- Bachelors: Business
- Bachelors: Criminal Justice
Responsibilities
- Drives sales by ensuring effective merchandise presentation
- Leads and develops teams effectively
- Models and demonstrates exceptional customer service standards
- Provides supervision and development opportunities for hourly associates
- Controls the unexplained loss of merchandise and improves profitability
- Builds accountability for policies and procedures
- Measures adherence to loss prevention policies and procedures
- Reviews variances to inventory reports
- Conducts operational and preinventory reviews
- Gathers data audits results and monitors deficiency trends
- Identifies improvement opportunities
- Communicates and works with managers and associates to determine corrections needed to inventory controls
- Influences the implementation and execution of control corrections
- Trains managers and associates operational controls and processes in multiple stores
- Detects deters investigates and resolves violations of company policies and criminal activities
- Conducts investigations relating to company operations and policies
- Gathers evidence takes statements writes case reports and provides court room testimony as needed
- Partners in collaborative efforts with other investigative entities
- Monitors safety and risk controls within a facility
- Ensures an effective safety program is in place
- Supervises safety team members
- Identifies accident trends to develop and implement solutions to prevent accidents
- Observes workplaces practices and provides training to associates on accident prevention techniques
- Communicates plans to minimize accidents
- Oversees safety reviews and implements plans to improve workplacesafety
- Manages facility-level training and execution of asset protection safety and claims and receiving procedures
- Reviews the application of policiesprocedures compliance guidelines
- Identifies gaps in expectations versustraining
- Determines training needs
- Develops and delivers training as needed
- Manages claims and receiving operations
- Ensures the timely processing of claims
- Provides direction for claims or receiving issues
- Maintains necessary documentation and reporting
- Coordinates completes and oversees jobrelated activities and assignments
- Ensures compliance with company policies and procedures
- Supports company mission values and standards of ethics and integrity
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO/PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
