(USA) Asset Protection Operations Coach

Walmart•East Syracuse, NY

21h•Onsite

About The Position

This position is responsible for driving sales through effective merchandise presentation, including accurate pricing, proper signing, inventory management, and display organization. The role involves leading and developing teams, providing training and feedback, and fostering collaboration across all levels of associates regarding store operations, business initiatives, and company direction. A key aspect is modeling exceptional customer service, managing customer service initiatives, and resolving customer issues. The Asset Protection Operations Coach also supervises and develops hourly associates, overseeing hiring, training, mentoring, and performance management. Furthermore, the role is critical in controlling merchandise loss and improving profitability by identifying performance goals, ensuring adherence to loss prevention policies, conducting reviews, and implementing control corrections. This includes detecting, deterring, investigating, and resolving violations of company policies and criminal activities, as well as monitoring and improving safety and risk controls within the facility. The coach manages facility-level training for asset protection, safety, claims, and receiving procedures, and oversees claims and receiving operations to ensure timely processing and proper documentation. The role requires developing relationships with stakeholders, supporting business needs, and ensuring compliance with company policies and values.

Requirements

Completion of 2 years of college
1 year’s experience as a supervisor in a multi-department environment
1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment
2 years’ experience in asset protection or related area
Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/ or licensing)
If applicable, acquisition of a current, state issued Certificate of Eligibility
If applicable, successful completion of criminal background check and/or firearms authorized training
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation for example accurate and competitive pricing proper signing inventory levels cleanliness of the area assessing economic trends and community needs overseeing the stocking and rotation of merchandise setting up cleaning and organizing product displays and securing fragile and high-shrink merchandise
Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback Tour-to-Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model managing and supporting customer service initiatives for example store of the community and community outreach programs ensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties setting clear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential
Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives
Builds accountability for policies and procedures
Measures adherence to loss prevention policies and procedures
Reviews variances to inventory reports
Conducts operational and pre-inventory reviews
Gathers data audits results and monitors deficiency trends
Identifies improvement opportunities
Communicates and works with managers and associates to determine corrections needed to inventory controls
Influences the implementation and execution of control corrections
Trains managers and associates operational controls and processes in multiple stores
Detects deters investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities
Conducts investigations relating to company operations and policies
Gathers evidence takes statements writes case reports and provides court room testimony as needed
Partners in collaborative efforts with other investigative entities
Monitors safety and risk controls within a facility by ensuring an effective safety program is in place
Supervises safety team members
Identifies accident trends to develop and implement solutions to prevent accidents
Observes workplaces practices and provides training to associates on accident prevention techniques
Communicates plans to minimize accidents
Oversees safety reviews and implements plans to improve workplace safety
Manages facility-level training and execution of asset protection safety and claims and receiving procedures by reviewing the application of policies procedures compliance guidelines for example cold chain hazardous materials and operational controls
Identifies gaps in expectations versus training
Determines training needs
Develops and delivers training as needed
Manages claims and receiving operations by ensuring proper policies and procedures are followed
Ensures the timely processing of claims for example damaged defective returned liquidated items and merchandise deliveries for example suppliers third-party deliveries
Provides direction for claims or receiving issues
Maintains necessary documentation and reporting
Coordinates completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO, including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning and short-form certificates; tuition, books, and fees completely paid for by Walmart)