(USA) Asset Protection Operations Coach

Walmart•Oskaloosa, IA

18h•Onsite

About The Position

Drives sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, and cleanliness of the area. Assesses economic trends and community needs, oversees stocking and rotation of merchandise, and sets up, cleans, and organizes product displays. Secures fragile and high-shrink merchandise. Leads and develops teams by teaching, training, and actively listening to associates. Tours stores and provides feedback through 'Tour to Teach'. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership. Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness, and recruiting and developing qualified associates. Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives. Builds accountability for policies and procedures. Measures adherence to loss prevention policies and procedures. Reviews variances to inventory reports, conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends. Identifies improvement opportunities, communicates and works with managers and associates to determine corrections needed to inventory controls, and influences the implementation and execution of control corrections. Trains managers and associates on operational controls and processes in multiple stores. Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities. Gathers evidence, takes statements, writes case reports, and provides court room testimony as needed. Partners in collaborative efforts with other investigative entities. Monitors safety and risk controls by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions, observing workplace practices, providing training on accident prevention techniques, communicating plans to minimize accidents, and overseeing safety reviews. Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, and compliance guidelines. Identifies gaps in expectations versus training, determines training needs, and develops and delivers training as needed. Manages claims and receiving operations by ensuring proper policies and procedures are followed and ensuring the timely processing of claims and merchandise deliveries. Provides direction for claims or receiving issues and maintains necessary documentation and reporting. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, measuring progress, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
If applicable, acquisition of a current, state issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation, accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, and display setup.
Secures fragile and high-shrink merchandise.
Leads and develops teams through teaching, training, and active listening.
Communicates and collaborates with associates on store operations, business initiatives, and company direction.
Models and demonstrates exceptional customer service standards.
Resolves customer needs, complaints, and issues.
Provides supervision and development opportunities for hourly associates.
Controls unexplained loss of merchandise and improves profitability.
Builds accountability for policies and procedures.
Measures adherence to loss prevention policies and procedures.
Reviews variances to inventory reports and conducts operational reviews.
Identifies improvement opportunities and influences the implementation of control corrections.
Trains managers and associates on operational controls and processes.
Investigates violations of company policies and criminal activities.
Gathers evidence, takes statements, writes case reports, and provides court testimony.
Monitors safety and risk controls within a facility.
Supervises safety team members and identifies accident trends.
Provides training to associates on accident prevention techniques.
Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures.
Identifies training needs and develops and delivers training.
Manages claims and receiving operations, ensuring proper policies and procedures are followed.
Ensures timely processing of claims and merchandise deliveries.
Coordinates and completes job-related activities and assignments.
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Tuition, books, and fees are completely paid for by Walmart through the Live Better U program for eligible associates.