(USA) Asset Protection Operations Coach

Walmart•Jacksonville, FL

1d•Onsite

About The Position

The Asset Protection Operations Coach drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, and optimal inventory levels. This role is responsible for leading and developing teams through training, feedback, and clear communication of business objectives and company initiatives. The coach models exceptional customer service, resolves customer issues, and implements action plans for improvement. A key aspect of the position is controlling unexplained merchandise loss and improving profitability by setting performance goals, ensuring adherence to loss prevention policies, and conducting operational reviews. The role also involves detecting, deterring, investigating, and resolving violations of company policies and criminal activities, including gathering evidence and providing testimony. Furthermore, the coach monitors and improves safety and risk controls within the facility, supervises safety team members, identifies accident trends, and provides accident prevention training. This position manages facility-level training for asset protection, safety, claims, and receiving procedures, and oversees claims and receiving operations to ensure proper policy adherence and timely processing. The coach is expected to coordinate and oversee job-related activities, build stakeholder relationships, support business initiatives, and ensure compliance with company policies and ethical standards.

Requirements

Completion of 2 years of college.
1 year’s experience as a supervisor in a multi-department environment.
1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/ or licensing).
If applicable, acquisition of a current, state issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelors: Business.
Bachelors: Criminal Justice.

Responsibilities

Drives sales by ensuring effective merchandise presentation (e.g., accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, stocking and rotation of merchandise, setting up, cleaning, and organizing product displays, securing fragile and high-shrink merchandise).
Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores and providing feedback (Tour-to-Teach), communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., store of the community and community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and pre-inventory reviews, gathering data, auditing results, and monitoring deficiency trends, identifying improvement opportunities, communicating and working with managers and associates to determine corrections needed to inventory controls, influencing the implementation and execution of control corrections, and training managers and associates operational controls and processes in multiple stores.
Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations relating to company operations and policies, gathering evidence, taking statements, writing case reports, and providing court room testimony as needed.
Partners in collaborative efforts with other investigative entities.
Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions to prevent accidents, observing workplaces practices and providing training to associates on accident prevention techniques, communicating plans to minimize accidents, overseeing safety reviews, and implementing plans to improve workplace safety.
Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures by reviewing the application of policies, procedures, compliance guidelines (e.g., cold chain, hazardous materials), and operational controls, identifying gaps in expectations versus training, determining training needs, and developing and delivering training as needed.
Manages claims and receiving operations by ensuring proper policies and procedures are followed, ensuring the timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries (e.g., suppliers, third-party deliveries), providing direction for claims or receiving issues, and maintaining necessary documentation and reporting.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning, ensuring compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision and dental coverage)
Financial benefits (401(k), stock purchase and company-paid life insurance)
Paid time off benefits (PTO, including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for high school completion to bachelor's degrees, English Language Learning, and short-form certificates)