(USA) Asset Protection Operations Coach

Walmart•Cedar Hill, TX

4d•Onsite

About The Position

This role drives sales through effective merchandise presentation, leads and develops teams, models exceptional customer service, provides supervision and development for hourly associates, controls merchandise loss, improves profitability, detects, deters, investigates, and resolves violations of company policies and criminal activities. It also monitors safety and risk controls, manages facility-level training for asset protection, safety, claims, and receiving procedures, and oversees claims and receiving operations. The position involves coordinating job-related activities, ensuring compliance with company policies, and upholding Walmart's values of Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.

Requirements

Completion of 2 years of college.
1 year’s experience as a supervisor in a multi-department environment.
1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/ or licensing).
If applicable, acquisition of a current, state issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelors: Business.
Bachelors: Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness of the area, assessing economic trends and community needs, overseeing stocking and rotation of merchandise, setting up, cleaning, and organizing product displays, and securing fragile and high-shrink merchandise.
Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback (Tour-to-Teach), communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts, provide clear expectations and guidance to implement business solutions, and communicate business objectives to teams effectively.
Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., store of the community and community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience.
Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Control the unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, and conducting operational and pre-inventory reviews.
Gather data, audit results, and monitor deficiency trends, identify improvement opportunities, communicate and work with managers and associates to determine corrections needed to inventory controls, influence the implementation and execution of control corrections, and train managers and associates on operational controls and processes in multiple stores.
Detect, deter, investigate, and resolve violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations relating to company operations and policies, gathering evidence, taking statements, writing case reports, and providing court room testimony as needed.
Partner in collaborative efforts with other investigative entities.
Monitor safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions to prevent accidents, observing workplaces practices and providing training to associates on accident prevention techniques, communicating plans to minimize accidents, overseeing safety reviews, and implementing plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures by reviewing the application of policies, procedures, compliance guidelines (e.g., cold chain, hazardous materials), and operational controls.
Identify gaps in expectations versus training, determine training needs, and develop and deliver training as needed.
Manage claims and receiving operations by ensuring proper policies and procedures are followed, ensuring the timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries (e.g., suppliers, third-party deliveries), providing direction for claims or receiving issues, and maintaining necessary documentation and reporting.
Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PPTO (can be used for vacation, sick leave, holidays, or other purposes)
Walmart-paid education benefit program (Live Better U) for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning, and short-form certificates (tuition, books, and fees completely paid).