(USA) Asset Protection Operations Coach
About The Position
This position drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves leading and developing teams through teaching, training, and feedback, while also overseeing stocking, merchandise displays, and securing high-shrink merchandise. The role requires modeling exceptional customer service, managing customer issues, and developing action plans for improvement. Additionally, it focuses on controlling merchandise loss, improving profitability by identifying and communicating goals, and ensuring adherence to loss prevention policies and procedures. The position involves investigating policy violations and criminal activities, gathering evidence, and potentially testifying in court. It also monitors safety and risk controls, supervises safety team members, and implements accident prevention strategies. The role manages facility-level training for asset protection, safety, claims, and receiving procedures, ensuring compliance and identifying training needs. Claims and receiving operations are managed by ensuring proper policies and procedures are followed for timely processing of claims and merchandise deliveries. The position requires coordinating job-related activities, building stakeholder relationships, and supporting business initiatives. It emphasizes compliance with company policies, values, and ethics, promoting a culture of belonging and continuous improvement. The role involves attracting and retaining talent, empowering associates, and recognizing contributions. It requires acting with integrity, humility, self-awareness, honesty, fairness, and transparency, while prioritizing customers and making data-driven decisions that balance short and long-term goals. The position encourages curiosity, learning, calculated risks, courage, resilience, and continuous improvement through technology and skills adoption.
Requirements
- Completion of 2 years of college.
- 1 year’s experience as a supervisor in a multi-department environment.
- 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
- 2 years’ experience in asset protection or related area.
- Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
- Acquisition of a current, state-issued Certificate of Eligibility (if applicable).
- Successful completion of criminal background check and/or firearms authorized training (if applicable).
- Attendance and successful completion of all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
- Investigative experience
- Bachelors: Business
- Bachelors: Criminal Justice
Responsibilities
- Drives sales by ensuring effective merchandise presentation, accurate pricing, proper signing, inventory levels, cleanliness, and securing high-shrink merchandise.
- Leads and develops teams by teaching, training, listening, providing feedback, and communicating business objectives.
- Models and demonstrates exceptional customer service, manages customer issues, and implements action plans for improvement.
- Controls unexplained merchandise loss and improves profitability by setting goals and ensuring adherence to loss prevention policies.
- Investigates policy violations and criminal activities, gathers evidence, and writes case reports.
- Monitors safety and risk controls, implements accident prevention strategies, and oversees safety reviews.
- Manages facility-level training for asset protection, safety, claims, and receiving procedures.
- Ensures proper policies and procedures are followed for claims and receiving operations.
- Coordinates job-related activities, builds stakeholder relationships, and supports business initiatives.
- Ensures compliance with company policies, values, and ethics.
- Attracts and retains talent, empowers associates, and recognizes contributions.
- Acts with integrity, humility, self-awareness, honesty, fairness, and transparency.
- Prioritizes customers and makes data-driven decisions.
- Encourages curiosity, learning, calculated risks, courage, resilience, and continuous improvement.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Tuition, books, and fees paid for by Walmart through Live Better U (for eligible associates)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
