(USA) Asset Protection Operations Coach

Walmart • Lancaster, PA

1d • Onsite

About The Position

Drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. Oversees stocking, rotation, display setup, and securing of merchandise. Leads and develops teams by teaching, training, and listening to associates. Tours stores, provides feedback, and communicates with all levels of associates regarding operations, initiatives, and company direction. Models and demonstrates exceptional customer service, manages customer service initiatives, and resolves customer issues. Provides supervision and development for hourly associates through hiring, training, mentoring, and setting clear expectations. Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals. Builds accountability for policies and procedures, measures adherence to loss prevention policies, and reviews inventory variances. Conducts operational and pre-inventory reviews, gathers data, and monitors deficiency trends. Identifies improvement opportunities and works with managers and associates to implement corrections. Trains managers and associates on operational controls and processes. Detects, deters, investigates, and resolves violations of company policies and criminal activities. Gathers evidence, takes statements, writes case reports, and provides court testimony. Partners with other investigative entities. Monitors safety and risk controls by ensuring an effective safety program, supervising safety team members, and identifying accident trends to implement solutions. Observes workplace practices and provides training on accident prevention. Communicates plans to minimize accidents and oversees safety reviews. Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures. Identifies gaps in expectations versus training and determines training needs. Manages claims and receiving operations, ensuring proper policies and procedures are followed, and processes claims for damaged, defective, returned, or liquidated items, as well as merchandise deliveries. Maintains necessary documentation and reporting. Coordinates and completes job-related activities by developing relationships with stakeholders, supporting plans and initiatives, identifying goals, building accountability, and demonstrating adaptability. Ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity.

Requirements

• Completion of 2 years of college.
• Option 2: 1 year’s experience as a supervisor in a multi-department environment.
• Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
• Option 4: 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• If applicable, successful completion of criminal background check and/or firearms authorized training.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
• Investigative experience
• Bachelors: Business
• Bachelors: Criminal Justice

Responsibilities

• Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, displays, securing merchandise).
• Leads and develops teams through teaching, training, listening, providing feedback, and communicating company direction.
• Models and demonstrates exceptional customer service, manages customer service initiatives, and resolves customer issues.
• Provides supervision and development for hourly associates (hiring, training, mentoring, setting expectations, recognition).
• Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals.
• Builds accountability for policies and procedures, measures adherence to loss prevention policies, and reviews inventory variances.
• Conducts operational and pre-inventory reviews, gathers data, and monitors deficiency trends.
• Detects, deters, investigates, and resolves violations of company policies and criminal activities.
• Monitors safety and risk controls by ensuring an effective safety program, identifying accident trends, and implementing solutions.
• Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
• Manages claims and receiving operations, ensuring proper policies and procedures are followed.
• Coordinates and completes job-related activities by developing relationships with stakeholders and supporting initiatives.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption expense reimbursement
• Surrogacy expense reimbursement
• Paid sick leave laws, where applicable
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
• Tuition, books, and fees are completely paid for by Walmart for Live Better U programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees